Melissa Butts
Simplify Your Choices Insurance
The Woodlands,TX
Administrative Assistant guiding client communication, appointment scheduling, and intake in a busy health-plan coverage environment. Brings steady follow-through in keeping medication details, doctor information, and onboarding records accurate so the team can move quickly with clean updates. Known for calm client communication, organized handoffs, and reliable support that keeps shift work on schedule.
10
years of professional experience
Work History
Administrative Assistant
1 Year 3 Months
Simplify Your Choices Insurance - Hockley, TX | 07.2025 - Current
- Handle 80 client calls weekly, route overflow inquiries, and schedule appointments with agents.
- Collect medication details and current doctor information accurately to support health plan coverage verification.
- Assist with onboarding new agents by gathering required information and preparing administrative records.
- Manage office correspondence and other daily administrative tasks to keep operations organized and responsive.
Special Events Coordinator
8 Months
House of Blues - Myrtle Beach, SC | 11.2024 - 07.2025
- Managed [number] event setups weekly by coordinating decorations, equipment, and menu details before each special event.
- Coordinated special event logistics from planning through breakdown, keeping schedules aligned and details moving smoothly.
- Set up and broke down equipment efficiently, preparing event spaces to meet service standards and timing needs.
- Built repeat clientele through consistent service, clear communication, and attentive follow-through on event needs.
Customer Service Lead Associate
9 Months
The Pineapple Hut - Myrtle Beach, SC | 10.2024 - 07.2025
- Managed 6 shift schedules weekly to balance front-end coverage during peak service periods.
- Supervised front-end operations as team lead, maintaining a positive atmosphere during busy shifts.
- Trained new hires on service expectations and daily workflows to support consistent performance across shifts.
- Maintained customer satisfaction through attentive service and steady follow-up that encouraged repeat business.
- Followed food safety procedures.
- Inventory weekly
- Marketing and Social Media interactions.
Trainer, Lead Server
1 Year 3 Months
Burgersmith - Broussard, LA | 10.2021 - 01.2023
- Completed opening tasks daily to prepare the restaurant for customers and unannounced kitchen audits.
- Built clear opening and closing checklists that improved team readiness for service and inspections.
- Managed POS closeout, cash drawer counts, and daily deposits with consistent accuracy.
- Trained new servers to follow details closely and deliver timely, accurate orders.
Account Manager, Sales
1 Year 5 Months
Royalty Mobile Detailing - Tomball, TX | 08.2017 - 01.2019
- Supported 10-20 customer requests weekly by resolving service questions and keeping scheduling details organized.
- Tracked 30-40 client accounts weekly while coordinating service needs and follow-up details for each customer.
- Managed client accounts and monitored service needs to keep customer work organized and responsive.
- Built new business through networking events and product presentations that introduced services to prospective clients.
- Assisted in negotiating contracts with small to mid-sized clients while supporting clear communication throughout the sales process.
Lead Server
1 Year 3 Months
Bonefish Grill - The Woodlands, TX | 01.2017 - 04.2018
- Trained new servers on service standards, menu knowledge, and guest interaction procedures.
- Coordinated section coverage and shift flow to support smooth service during busy periods.
- Managed guest needs promptly, balancing table service, order timing, and follow-up communication.
- Maintained organized daily records for orders, payments, and closing tasks.
- Organized reservation and seating flow to keep guest wait times manageable.
- Communicated clearly with kitchen staff to keep orders moving and guest expectations aligned.
- Documented guest concerns and resolved routine issues with a calm, professional approach.
- Maintained a clean, organized dining area by resetting tables and restocking service stations.
- Assisted management with basic administrative tasks and routine office correspondence.
Education
High School Diploma
01-2006
Skills
Scheduling
Calendar management
Office correspondence
Records management
Bookkeeping
Invoice processing
Deposit reconciliation
Customer service
Timeline
Administrative Assistant
Simplify Your Choices Insurance
07.2025 - CurrentRead more
Special Events Coordinator
House of Blues
11.2024 - 07.2025Read more
Customer Service Lead Associate
The Pineapple Hut
10.2024 - 07.2025Read more
Trainer, Lead Server
Burgersmith
10.2021 - 01.2023Read more
Account Manager, Sales
Royalty Mobile Detailing
08.2017 - 01.2019Read more
Lead Server
Bonefish Grill
01.2017 - 04.2018Read more
- High School Diploma,
Read more