Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melissa Caraballo

Melissa Caraballo

PHILADELPHIA,PA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced cashier and supervisor with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Expert retail sales professional offering 8+ years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Associate Cashier

SP Plus Parking
09.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete transactions at pay out machines and assist on exiting parking garage.
  • Answered questions about the garage policies and addressed customer concerns.

Supervisor

Au Bon Pain
10.2021 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Checked customers out using credit debit gift cards and cash transactions.

Cashier

Wilson's Meats
03.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Basic Studies

Kensington Creative & Performing Arts High School
Philadelphia, PA
06.2016

Skills

  • Preparation of Demonstrations
  • Presenting Solutions
  • Customer Service and Assistance
  • Project Management
  • Leadership skills
  • Team player

Timeline

Customer Service Associate Cashier

SP Plus Parking
09.2023 - Current

Supervisor

Au Bon Pain
10.2021 - 08.2023

Cashier

Wilson's Meats
03.2021 - 11.2022

Basic Studies

Kensington Creative & Performing Arts High School
Melissa Caraballo