Melissa Carter
Zachary,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Group Sales Manager
Bass Pro Shops Outdoor World
01.2018 - Current
- Established clear goals for the team, fostering an environment of accountability that led to consistent target achievement.
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Maintains planograms as set by the Corporate Office.
- Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Resolves customer and associate issues.
- Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
- Oversee E Commerce processes
Promotions/Special Events Coordinator
Bass Pro Shops Outdoor World
03.2017 - 01.2018
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Organized and implemented all store events according to corporate SOP
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Supervised staff during events and maintained efficient performance.
- Coordinated schedules and timelines for events.
- Maintain website and social media
- Process all donation requests
Human Resource Clerk
Bass Pro Shops Outdoor World
08.2016 - 03.2017
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Communicated to ensure employees were informed about company policies, procedures, and updates.
- Assisted with on-boarding process of new hires.
- Promoted a positive work environment by coordinating team-building activities and overseeing employee recognition programs.
- Process payroll daily using Kronos
- Conducted new hire orientation to verify completion of appropriate paperwork
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
Customer Service Manager
Bass Pro Shops Outdoor World
03.2014 - 08.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees
- Oversee daily cash handling procedures
- Ensure development and success of all associates by providing adequate resources and recognition
- Responsible for overseeing company credit card program, maintaining staff levels and ensure company goals are met
Gifts Lead
Bass Pro Shops Outdoor World
01.2013 - 01.2014
- Assisted customers with purchases
- Merchandise gift department according to company expectations
- Assisted other areas of store when needed
- Monthly reports display integrity, negative on hand and feature requests
Education
Associate of Science - Finance
LSUA
Alexandria, LA09-1991
Skills
- Customer service
- Leadership development
- Brand awareness
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Team motivation
- Effective communication
- Adaptability and flexibility
- Decision-making
- Goal setting and achievement
- Task prioritization
- Self motivation
- Operations management
Timeline
Group Sales Manager
Bass Pro Shops Outdoor World
01.2018 - Current
Promotions/Special Events Coordinator
Bass Pro Shops Outdoor World
03.2017 - 01.2018
Human Resource Clerk
Bass Pro Shops Outdoor World
08.2016 - 03.2017
Customer Service Manager
Bass Pro Shops Outdoor World
03.2014 - 08.2015
Gifts Lead
Bass Pro Shops Outdoor World
01.2013 - 01.2014
Associate of Science - Finance
LSUA
Similar Profiles
Cynthia YeagerCynthia Yeager
Inventory Control Specialist at Bass Pro Shops Outdoor WorldInventory Control Specialist at Bass Pro Shops Outdoor World
Seth TheriotSeth Theriot
General Manager at Bass Pro Shops Outdoor WorldGeneral Manager at Bass Pro Shops Outdoor World
Jayson FeltyJayson Felty
Hunting Sales Lead at Bass Pro Shops Outdoor WorldHunting Sales Lead at Bass Pro Shops Outdoor World