Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melissa Casady

Telford,PA

Summary

I am an enthusiastic and motivated individual who is passionate about security/policing. I strive to be a team player who works well both independently and within team settings to achieve goals. I strive to be a skilled communicator and problem solver committed to creating positive outcomes. I may not have first-hand job experience in security/policing, however, I have have been mentored by several police officers on how to handle and respond to certain situations, such as medical calls, mental health calls, active fires, and community policing. Additionally, since I have a degree in Criminal Justice I am very well-versed on how to handle situations that require security/police to respond. I am very easy to train and am willing to go the extra mile to complete my tasks.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

WAWA
05.2021 - Current
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing issues and actively listening to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Prepared food and beverage orders in an accurate and timely fashion.
  • Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests and tailored recommendations to address their needs.


Customer Service Associate

McDonalds
04.2018 - 03.2020
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Prepared food and beverage orders in an accurate and timely fashion.

Customer Service Associate

Journeys
10.2017 - 12.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

Bachelor of Science - Criminal Justice

Gwynedd Mercy University
Gwynedd Valley, PA
05.2025

Associate of Science - Criminal Justice

Montgomery County Community College
Blue Bell, PA
05.2023

High School Diploma -

Souderton Area Senior High School
Souderton, PA
05.2020

Skills

  • Customer Service
  • Product Knowledge
  • Stock replenishment
  • Teamwork and Collaboration
  • Computer Skills
  • Understanding Customer Needs
  • Work Prioritization
  • Product Recommendations
  • Order Processing

Affiliations

  • Souderton Braves - Volunteer cheerleading coach

Timeline

Customer Service Associate

WAWA
05.2021 - Current

Customer Service Associate

McDonalds
04.2018 - 03.2020

Customer Service Associate

Journeys
10.2017 - 12.2017

Bachelor of Science - Criminal Justice

Gwynedd Mercy University

Associate of Science - Criminal Justice

Montgomery County Community College

High School Diploma -

Souderton Area Senior High School
Melissa Casady