Melissa Chapman
Administrative Assistant
Houston,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Skills
- Ease with Computers and Technology including MS Office Suite Knowledge
- Confidentiality and Data Protection
- Research and Analytical Skills
- Multitasking and Time Management
- Document and File Management
- Employee Training
- Correspondence Writing
- 10-Key Proficiency
- Invoice Processing
- Administrative and Clerical Support
- Organizing and Categorizing Data
Work History
Administrative Assistant
Real Gems Corporation
Houston, TX
08.2019 - 11.2022
- Promoted superior experience by addressing customer concerns, with forward-thinking strategies and empathy to resolve problems swiftly and create lasting relationships.
- Verified up to 150 orders per day by comparing names, and product description, as well as inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and returned to proper department.
- Completed yearly stock inventories to identify and address issues negatively impacting company success.
Operations Manager
Extreme Exteriors
Houston, TX
09.2009 - 01.2011
- Partnered with construction vendors and suppliers to effectively manage and budget.
- Reached out to insured customers after completed projects to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Established team priorities, maintained schedules and monitored performance.
Search Engine Optimization and Marketing
Self-Employed
The Woodlands, TX
07.2004 - 08.2009
- Consulted with potential clients about their needs and wants; performed marketability analysis by using various tools and internet resources, and composed proposals according to results
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
- Built, implemented and updated effective SEO strategies.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Certified Peer Support Specialist
MOCO Treatment Facility And Harris Co Jail
Conroe, Houston, TX
11.2011 - 01.2019
- Built relationships with over 500 patients based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, and problem-solving to develop customized psychoeducational and skill teaching therapy groups to improve patient's quality of life.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Education
Bachelor of Science - Criminal Justice And Psychology
Some College (No Degree) - General Studies
Dot Art Painting
I am extremely creative and have found, though I have gone through many stages of creativity, that dot art is truly my passion. Dot painting is the art of using multiple tools to create various size dots as well as lines, swipes, and swooshes!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant - Real Gems Corporation
08.2019 - 11.2022
Certified Peer Support Specialist - MOCO Treatment Facility And Harris Co Jail
11.2011 - 01.2019
Operations Manager - Extreme Exteriors
09.2009 - 01.2011
Search Engine Optimization and Marketing - Self-Employed
07.2004 - 08.2009
Sam Houston State University - Bachelor of Science, Criminal Justice And Psychology
Other Various Colleges - Some College (No Degree), General Studies