Melissa Chaput
Concord,NH
Summary
Proficient pharmacy team member that assists the pharmacists in providing quality care to all patients. Knowledgeable in all areas of operations such as preparing prescriptions and coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills to build relationships with customers for sustained business growth and customer retention. Organized and dependable with a willingness to take on additional responsibilities to meet team goals with a positive attitude.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Shaw's
02.2021 - Current
- Answer phone calls and address questions from customers and healthcare providers.
- Communicate directly with doctors offices via telephone or fax to provide the best healthcare and verify discrepancies.
- Consult with insurance representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solve customer problems in-person or over phone by providing assistance with placing orders, navigating systems, and locating items.
- Enter prescription and insurance or billing information into patient profiles and complete all paperwork
- Stock, label, and store medication to maintain accuracy and safety
- Assist in preparation, distribution and storage of prescriptions.
- Help customers by transferring to and from other pharmacies
- Process, prepare and administer certain immunizations and aid the pharmacist with other vaccines.
- Maintain correct inventory on hands via counting, stocking and re-ordering medication and over the counters
- Prepare compliance packaging via computer and creating a monthly planner for patients.
Registered Pharmacy Technician
Shaw's
09.2019 - 02.2021
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepare prescriptions via data entry and filling.
- Accurately process POS transactions and resolve billing issues
- Develop a strong rapport with customers and create positive experience even during stressful times.
- Teach customers about current promotions and reward programs to keep retention.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Rotate stock and restock shelves to maintain product availability and store appearance while checking expiration dates.
Cashier
Shaw's
05.2018 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with accurate levels.
- Had a flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Bagged groceries to keep products intact and satisfactory
Sales Associate
Bon Ton Stores
05.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted and helped customers locate products and checked store system for online ordering
- Prepared merchandise for sales floor by pricing and making signs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Exceeded or met target goals for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations and knowledge to work in any department.
Education
Bachelor of Arts - Illustration
New Hampshire Institute of Art
Manchester, NH05.2019
Skills
- Workflow Optimization
- Insurance Billing and Rejection Resolution
- Efficient Data Entry
- Attention To Detail
- Communication
- FDA and HIPAA Compliance
- Organization and Prioritization
- Computer and Register Operations
- Pharmacy Records Management
- Inventory and Supply Management
Timeline
Certified Pharmacy Technician
Shaw's
02.2021 - Current
Registered Pharmacy Technician
Shaw's
09.2019 - 02.2021
Cashier
Shaw's
05.2018 - 09.2019
Sales Associate
Bon Ton Stores
05.2016 - 04.2018
Bachelor of Arts - Illustration
New Hampshire Institute of Art