Melissa Ciresi

• Conducted preliminary eye examinations to assess visual acuity and frame fit.
• Provided accurate measurements for lenses and frames to ensure optimal comfort.
• Assisted customers in selecting appropriate eyewear based on vision needs and style preferences.
• Educated clients on proper eyewear care and maintenance techniques.
• Collaborated with optometrists to deliver comprehensive patient care services.
• Managed inventory of eyeglasses and contact lenses, ensuring stock availability.
• Processed orders for prescription lenses using optical software systems efficiently.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Maintained safe, clean and organized environment to increase patient comfort.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
• Conducted detailed eyewear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.

• Conducted quality control checks to ensure product standards were met consistently.
• Operated machinery and equipment to assemble products efficiently.
• Collaborated with team members to optimize production workflows and reduce downtime.
• Trained new employees on safety protocols and operational procedures effectively.
• Monitored inventory levels and reported discrepancies to maintain supply accuracy.
• Implemented process improvements that enhanced productivity and reduced waste.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
• Assisted in training new employees on production processes, ensuring a seamless integration into the team.
• Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
• Managed inventory levels to prevent production delays.
• Enhanced product quality by conducting regular inspections and identifying areas for improvement.
• Played a a key role in achieving production targets, consistently meeting daily quotas.
• Increased team morale, leading safety training sessions.
• Made sure that products were produced on time and were of good quality.
• Maintained clean and safe work environment, adhering to health and safety protocols.
• Met production targets and tight deadlines by collaborating closely with team members.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balance through diligent tracking and reporting of transactions.
• Trained new cashiers on operational procedures and customer service standards.
• Collaborated with team members to enhance store operations during peak hours.
• Implemented inventory management practices, ensuring product availability and organization at checkout.
• Monitored store environment for cleanliness and safety compliance, promoting a welcoming atmosphere.
• Assisted in promotional activities, effectively communicating sales information to customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering the store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Reduced processing errors by meticulously following transaction procedures.

• Led cross-functional teams to streamline manufacturing processes and enhance workflow efficiency.
• Implemented process improvements that reduced downtime and increased overall productivity within the team.
• Oversaw daily production operations, ensuring adherence to quality and safety standards.
• Mentored junior staff on best practices and operational procedures, fostering a culture of continuous improvement.
• Coordinated with engineering teams to troubleshoot production issues and optimize equipment performance.
• Maintained compliance with regulatory requirements and industry standards throughout all operations.
• Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
• Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
• Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
• Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
• Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
• Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
• Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
• Monitored employee activities to verify consistent use of good manufacturing principles.
• Trained workers in proper operation, calibration, and maintenance of production line equipment.
• Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
• Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
• Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
• Ensured compliance with all relevant industry regulations, maintaining detailed documentation for audit purposes.
• Handled production line documentation for waste, downtime and output.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Organized and prepared workstations and materials needed for operations to maximize productivity.

Started at ISU in the fall of 1997. I had previously became a EMT in high school and wanted to pursue a nursing degree. I however met my husband got married and never finished school.

I also attended the Bloomington Ivy Tech campus taking some business classes that were offered through Cook. Continually taking classes to expand knowledge.