Summary
Work History
Education
Skills
Timeline
OfficeManager

Melissa Covington

Dry Ridge,KY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History

Office Manager

Droder & Miller Co. LPA
12.2021 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

LMCT Territory Performance Manager

Avis Budget Group
05.2016 - 02.2017
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Led teams to drive results and meet production, quality and safety goals.
  • Monitored key performance indicators and built processes to support partner performance and growth.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Managed quality control process to drive accuracy of performance inputs.
  • Worked with technical resources to conduct root cause analysis and prevent future issues.
  • Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
  • Evaluated current processes to develop improvement plans.

City Operations Manager

Dollar Thrifty Automotive Group
05.2010 - 05.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Science - Psychology

Northern Kentucky University
Newport, KY
12.2020

Associate of Arts - Accounting And Business Management

Southern Ohio College
Ft. Mitchell, KY
01.1998

Skills

  • Regulatory Compliance
  • Financial Management and Reporting
  • Human Resources
  • Budgeting
  • Accounts Payable and Receivable
  • Administration and Operations
  • Financial Reporting
  • P&L Responsibility
  • GL Reconciliation
  • Cash Flow and Reconciliation
  • Financial Tracking
  • Banking Operations
  • Biweekly Payroll Processing
  • Organizational Skills
  • Office Management Software
  • Billing and Invoicing
  • Credit and Collections
  • Microsoft Office
  • Excellent Multitasking Abilities

Timeline

Office Manager

Droder & Miller Co. LPA
12.2021 - Current

LMCT Territory Performance Manager

Avis Budget Group
05.2016 - 02.2017

City Operations Manager

Dollar Thrifty Automotive Group
05.2010 - 05.2015

Bachelor of Science - Psychology

Northern Kentucky University

Associate of Arts - Accounting And Business Management

Southern Ohio College

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Melissa Covington