Melissa Cozza
North Ridgeville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Cleveland
12.2021 - 02.2024
- Reported any damaged or missing mail items to supervisor immediately.
- Sorted mail to be delivered according to route and customer address.
- Maintained records of all deliveries made during the day.
- Collected signatures from recipients of registered mail items.
- Verified accuracy of addresses before delivering packages.
- Routed all classes of mail in sequence of delivery along established route.
- Recorded address changes to redirect mail for residences or businesses.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Delivered various types of mail on routes according to strict timelines.
- Assisted other carriers with their routes as needed during peak periods.
- Responded to customer inquiries regarding postal services and products.
- Delivered mail to residents and business within assigned area.
- Scanned labels on letters or parcels to confirm receipt.
- Used road maps or GPS to verify routes and designated addresses.
- Provided change-of-address cards and other postal forms upon customer request.
- Provided friendly customer service at all times while delivering mail.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Ensured compliance with federal laws related to privacy protection.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Attendant II Maintenance Mechanical
City of Tampa
Tampa
06.2020 - 01.2022
- Use of and operation Forklift,Lull, Skid Steer, Bandsaw, Mig Welding
- Knowledge of PVC, CPVC and their schedules. Valves, gaskets, creation of unions, couplings, cam locks, bearings, bushings, hand and power tools.
- Electrical knowledge
- Training as Permit Supervisor and Attendant.
- Confined space Training.
- Water treatment and production.
- Safe and efficient work around hazard chemicals.
Construction Day Laborer- Rough-in General Constru
Pacesetters Personnel Services
Tampa
10.2017 - 07.2020
- Used picks and shovels to dig, spread and level dirt and gravel.
- Loaded and unloaded materials from trucks and trailers.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Gained independent working skills and guided and mentored less experienced team members.
- Cleaned up hazardous materials when necessary using safety protocols.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Assisted skilled workers with specialized tasks as needed.
- Assisted with the construction of walkways, patios, decks, fences and other structures.
- Used hand tools such as hammers, wrenches, saws and screwdrivers.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Operated power tools such as jackhammers, saws, drills.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Worked long hours outdoors in all weather conditions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated equipment with strong focus on safety and ground communication.
- Cleaned or prepared construction sites to eliminate hazards.
- Organized tools and equipment to ensure proper working order.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted with diverse construction challenges to help team and customer.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Swept, shoveled, and raked debris from job sites.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Controlled traffic passing near, in or around work zones.
- Inspected completed jobs for quality assurance purposes.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Coordinated phases of construction projects from inception to completion.
- Carried out manual labor tasks including lifting heavy objects or digging trenches.
- Operated and maintained a variety of equipment including hand and power tools.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Completed variety of physical labor tasks.
- Loaded or unloaded building materials to distribute machinery or tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
GED -
Valley Forge High School
Parma, OH03-2005
Skills
- Customer Service
- Knowledge of construction and maintaining of various jobs
- Record keeping
- Safety compliance
- Time management
- Conflict resolution
- Interpersonal communication
- Team collaboration
- Problem solving
- Report preparation
- Weather tolerance
- Technology use
- Hand-eye coordination
- Documentation & recordkeeping
- Professionalism
- Persistence
- Active listening
- Effective communication
- Punctuality
- Problem-solving abilities
- Teamwork skills
- Hospitality and accommodation
- Weather Condition Adaptability
- Multitasking capacity
- Decision-making
- Adaptability and flexibility
- Multitasking Abilities
- Physical strength
- Physical stamina
Timeline
Mail Carrier
United States Postal Service, USPS
12.2021 - 02.2024
Service Attendant II Maintenance Mechanical
City of Tampa
06.2020 - 01.2022
Construction Day Laborer- Rough-in General Constru
Pacesetters Personnel Services
10.2017 - 07.2020
GED -
Valley Forge High School