Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Cruz

Phoenix,AZ

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Outgoing Key Holder eager to contribute 10 years of experience and knowledge to talented team. Driven to go above and beyond to meet sales objectives while focusing on employee and guest satisfaction and quality service. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Manager position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Forth Key Holder

Sprouts Farmer Market
Laveen, AZ
08.2019 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increase sales.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Worked with Scan team and held Schematics Coordinator position in its early days. Managing key resets through out the non perishable side
  • Managed the Dairy department briefly, ensuring the FIFO method is followed through. Utilized cross merchandising to promote sales and mantain freshness.
  • Held the temporary position of Sales Ambassador to get customers aquainted with the many different fruit that can only be found at Sprouts. Including products from other departments and sharing knowledge.

General Manager

Pizza Patron
Glendale, AZ
11.2014 - 07.2017
  • Manage $14,000 weekly sales,
  • School fundraiser's and community events to raise sales.
  • Developed and maintained relationships with customers and suppliers through account development and Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Prepared annual budgets with controls to prevent overages

General Manager

Domino’s Pizza
Huntington Beach, CA
11.1999 - 02.2013
  • Manage 19,000 weekly sales
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • School fundraiser's, Community Events to increase sales.
  • School lunches,
  • Marketing over 30,000 addresses to obtain sales.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced corporate risk by managing shrink processes and controlling inventory.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Education

High School Diploma -

Hawthorne High School
Hawthorne, CA
05.2000

Skills

  • Merchandise Promotion and Display
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Staff Coaching and Training
  • Team Motivation
  • Handling Complaints and Inquiries
  • Delegation and Supervision
  • Safety and Security Enforcement
  • Credit Card Applications
  • Managing Cash Register

Certification

  • Certified General Manager Domino’s Pizza - 17 years
  • Certified Pizza Maker, Dominos Pizza - 17 years

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Forth Key Holder

Sprouts Farmer Market
08.2019 - Current

General Manager

Pizza Patron
11.2014 - 07.2017

General Manager

Domino’s Pizza
11.1999 - 02.2013

High School Diploma -

Hawthorne High School

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Melissa Cruz