Melissa Cruz
Ephrata,PA
Overview
18
18
years of professional experience
Work History
Sales Manager
Moyer Nissan
02.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
GSM/Sales Manager
Platinum Mitsubishi Lancaster
01.2020 - 12.2021
- Started with Platinum in Mechanicsburg as Sales Manager
- Opened new Mitsubishi store in East Petersburg in September 2020
- Responsible for all licensing, compliance, set up and staffing
- Customer complaints and inquiries
- OEM reputation/survey score/training/certifications.
Manager
Springfield Reading
10.2019 - 01.2020
- Assisted in opening store at the end of 2019
- Ran sales floor and finance
- Customer complaints and inquiries
- OEM reputation/survey score/training/certifications.
GSM/Sales Manager/Used Car Manager
Century Lincoln Mercury LLC
06.2016 - 10.2019
- Hired as used car manager and promoted to GSM in January 2017
- Responsible for BDC agents (2-5).
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Provided ongoing training and mentorship for sales staff
Finance/Sales/Accounting/Title Clerk
Barry Miller's Quality Cars
08.2006 - 06.2016
- Hired as sales associate and worked into finance, after two years employed ran entire dealership
- Responsible for all dealership needs, compliance, and licensing from 2008 till 2016
- Pre-owned inventory 100-130 units on average (cars, trucks, vans, commercial) in stock.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
Skills
- DealerTrack F&I and DMS
- Dealercom Website
- Dealer EProcess Website
- Team Velocity Website
- CDK/ADP DMS
- Dealersocket CRM
- Vin Solution CRM
- VAuto/iRecon
- Autoniq
- Desk Deals/Finance
- Close Deals
- Value Trades
- Auction Buy/Sell
- Title work
- Sales Projections
- Verbal and written communication
- Product Knowledge
- Sales team training
- Continuous improvements
Professionalreferences
References upon request
Timeline
Sales Manager
Moyer Nissan
02.2022 - Current
GSM/Sales Manager
Platinum Mitsubishi Lancaster
01.2020 - 12.2021
Manager
Springfield Reading
10.2019 - 01.2020
GSM/Sales Manager/Used Car Manager
Century Lincoln Mercury LLC
06.2016 - 10.2019
Finance/Sales/Accounting/Title Clerk
Barry Miller's Quality Cars
08.2006 - 06.2016