Melissa Cuevas
RealManage
Houston,TX
1
Certification
9
years of professional experience
Community Association Management professional with a track record of improving community relations and operational efficiency. Known for strong team collaboration and adaptability to changing needs, consistently delivering results. Key skills include conflict resolution, budget management, and effective communication.
Work History
Portfolio Community Association Manager
2 Years- Supported fellow CAMs and new DCAMs with knowledge of Texas Property Code and office procedures
- Recognized as a Branch Ambassador who led team spirit with motivation
- Managed a portfolio of 9 Community Associations net contract value $754,000
- Consistently met KPI by responding to emails within 24 hours
- Built support network of peers and vendors in the industry
On-Site Community Association Manager
1 Year- Budgeted expenses and income of over $1 million annually
- Managed a marina with 277 boat slips
- Developed inventory management system for marina and storage rentals
- Streamlined rental process for marina and storage by creating efficient scripts
Senior Association Manager
1 Year- Guided team of 5 full-time Community Association Managers
- Mentored new employees through onboarding
- Supported personnel through a leadership transition
- Monitored performance of team members for growth opportunities
Portfolio Community Association Manager
6 Years- Acted as a point of contact for critical customer concerns
- Managed a portfolio of 10 Community Associations, 2689 doors total
- Skilled in managing change and transitioning smoothly with new leadership
- Conducted 10 deed restriction enforcement inspections monthly
Education
Bachelor of Science - Major: Communication Studies, Minor: Psychology
Associate of Arts - English
Skills
Strong presentation skills supported effective communication in meetings and group settings.
Advanced Microsoft Office Suite proficiency strengthened document creation
data management
email communication
and collaboration.
Accurate Adobe Acrobat Pro use improved PDF handling and document preparation.
Expert Ciranet knowledge supported efficient property management administration and system workflow.
Advanced Vantaca skills contributed to organized accounting and operational processing.
Advanced Smartwebs knowledge contributed to streamlined community management and communication processes.
Certification
Community Associations Institute, Manager Membership, 2018 – Present; Advanced Knowledge of Texas Property Code; CAI National Conference attendance: 2021, 2022, 2023, and 2024; CAI Texas LAC Rally Day, 2023; AMS earned in 2022; CMCA earned in 2021
Timeline
Portfolio Community Association Manager
RealManage
01.2024 - 01.2026Read More
On-Site Community Association Manager
IMC Property Management
01.2023 - 01.2024Read More
Senior Association Manager
IMC Property Management
01.2023 - 01.2024Read More
Portfolio Community Association Manager
IMC Property Management
01.2017 - 01.2023Read More
Sam Houston State University
Bachelor of Science from Major: Communication Studies, Minor: Psychology
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Lone Star College – Montgomery
Associate of Arts from English
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