Melissa Culp
customer service
Elk River,MN
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to company success. Results-oriented professional with a passion for building relationships and driving business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Truck Driver
K&M Concrete
Elk River, MN
02.2023 - 05.2025
- Completed all necessary paperwork prior to trip initiation.
- Reported all accidents or violations to management immediately upon occurrence.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Arrived safely at job site for operations.
- Conducted continuous checks on drum to ensure mud consistency.
CDL Class A Driver
Plaisted Companies
Elk River, MN
02.2022 - 10.2022
- Operated CDL Class A vehicles to transport goods and materials in a safe and efficient manner
- Maintained accurate records of daily activities, including driving hours, mileage, and fuel usage
- Performed pre-trip inspections of vehicles to ensure they are in proper working condition
- Adhered to all traffic laws and regulations while operating the vehicle
- Maintained cleanliness of the vehicle's interior and exterior at all times
- Reported any mechanical issues or malfunctions promptly to supervisors for repair purposes
- Ensured compliance with company policies, safety guidelines, and DOT regulations at all times
Locator
USIC Utility Locating Service
Eagan, MN
06.2019 - 03.2021
- Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems
- Thoroughly search for underground utilities in designated area, accurately marking location, completing necessary documentation, and photographing each locate.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Stayed in contact with multiple contractors throughout the day to insure they were taken care of
Customer Service Representative
Allina Health
Coon Rapids, MN
01.2017 - 07.2019
- Verified patient information and achieved 98% accuracy in insurance eligibility checks.
- Scheduled patients with suitable providers based on insurance coverage requirements.
- Documented patient messages for nurses and providers using electronic health record system.
- Cultivated positive customer relationships through friendly interactions and effective communication.
Customer Service Representative
Target
Brooklyn Park, MN
01.2011 - 01.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Anoka High School
Anoka, MN06.1999
Skills
- Customer service and support
- Insurance verification
- Data entry and management
- Complaint resolution
- Patient scheduling and coordination
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Active listening
- Prioritization strategies
- Customer satisfaction measurement
- Microsoft PowerPoint proficiency
- Empathy and patience in service
- Account management
- Call center operations
- CRM software expertise
- Computer literacy
- Service upselling techniques
Certification
- Class A
- Expires: February 2029
- State: MN
- Endorsements: N (Tank vehicles)
Timeline
Truck Driver
K&M Concrete
02.2023 - 05.2025
CDL Class A Driver
Plaisted Companies
02.2022 - 10.2022
Locator
USIC Utility Locating Service
06.2019 - 03.2021
Customer Service Representative
Allina Health
01.2017 - 07.2019
Customer Service Representative
Target
01.2011 - 01.2013
High School Diploma -
Anoka High School
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