Melissa Dayne-Holliday
Capitol Heights,MD
Summary
Highly focused and dependable public safety personnel who maintains a superb record of emergency management service. Adept with multitasking and prioritizing in high-pressure work environments, while handling tasks with accuracy and efficiency. Excellent communicator in crises for a wide variety of diverse populations. While rising to accomplishing any new challenges set before me.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Watch Commander
Office Of Unified Communications
Washington, DC
12.2023 - Current
- Coordinated communication between multiple agencies when responding to complex incidents.
- Adhered strictly to departmental policies regarding the handling of confidential information.
- Managed daily operations of the watch, ensuring compliance with established policies and procedures.
- Evaluated employee performance reviews according to departmental standards prior to submission for approval by senior management.
Police Dispatcher
Office of Unified Communications
Washington, DC
12.2006 - Current
- Operates Computer-Aided Dispatch (CAD) equipped with several computer terminals, controls, and radio frequencies to dispatch appropriate agencies
- Determines response requirements, and priority of situations per agency procedures
- Communicates information and messages between emergency sites to units and agencies as necessary
- Receives and documents imperative information for responding units.
Universal Call Taker
Office of Unified Communications
Washington, DC
11.2004 - 12.2006
- Performed emergency medical dispatch and crisis intervention services
- Asked imperative questions and provided pre-arrival instructions for emergency medical calls
- Utilized a multi-line telephone console system, alerting system, and TDD system for the hearing-impaired
- Categorized the level of priority of the calls received while recording the data into a computer-aided dispatch system.
Telephone Receive Clerk (TRC)
Metropolitan Police Department
Washington, DC
- 11.2004
- Obtained all pertinent information from callers to dispatch appropriate agency
- Recorded all caller information in a computer-aided dispatch system (CAD)
- Answered and routed emergent and non-emergent calls to the appropriate dispatcher or other service agency.
Special Police Officer (SPO)
DC Housing Authority
Washington, DC
03.1999 - 08.2003
- Protected and served the residents, visitors, and employees of public housing
- Patrolled public housing buildings, parking lots, and courtyards
- Made arrests according to DC's Code of Law & completed all paperwork & NOIs
- Responded to radio assignments via MPD Dispatcher.
Education
Bachelor - Criminal Justice
Central State University
Associate in Applied Science - Criminal Justice
EASTERN GATEWAY COMMUNITY COLLEGE
Diploma - General Studies
LAUREL HIGH SCHOOL
Skills
- Emergency Management
- Policy Enforcement
- Operational Oversight
- Discipline and Focus
Certification
- Certified Training Professional - NENA
- Conquering the Challenges of Public Speaking
- CPR/CPR-Hands Only
- Communications Training Officer (CTO)- APCO International
- How to Manage Difficult Conversations
- Strategies for Building a Cohesive Team
Training
- Active Shooter
- Advanced Police Dispatching
- Cybersecurity Awareness
- Cybersecurity Awareness in the PSAP
- Ethics Standard-DC Employees
- How to Save a Life – Yours
- LGBT Cultural Competency
- Sexual Harassment Prevention
- Tactical Dispatcher
- 911 Center Supervisor Program
- 911 Dispatcher Peer Support Symposium
- 911’s Most Wanted
Accomplishments
- Alpha Kappa Mu Honor Society: Kappa Tau Chapter (Jan 2024)
References
References available upon request.
Timeline
Assistant Watch Commander
Office Of Unified Communications
12.2023 - Current
Police Dispatcher
Office of Unified Communications
12.2006 - Current
Universal Call Taker
Office of Unified Communications
11.2004 - 12.2006
Special Police Officer (SPO)
DC Housing Authority
03.1999 - 08.2003
Telephone Receive Clerk (TRC)
Metropolitan Police Department
- 11.2004
Bachelor - Criminal Justice
Central State University
Associate in Applied Science - Criminal Justice
EASTERN GATEWAY COMMUNITY COLLEGE
Diploma - General Studies
LAUREL HIGH SCHOOL
- Certified Training Professional - NENA
- Conquering the Challenges of Public Speaking
- CPR/CPR-Hands Only
- Communications Training Officer (CTO)- APCO International
- How to Manage Difficult Conversations
- Strategies for Building a Cohesive Team
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