Melissa Deckman
Friendship,NY
Summary
Personable and resourceful, passionate about creating exceptional dining experiences. Comprehensive understanding of culinary trends and business management, including inventory control and customer service. Well-equipped to deliver a welcoming atmosphere and operational excellence. Goal is to drive customer satisfaction and contribute to the growth of the business.
Overview
10
10
years of professional experience
Work History
Barista
The Perfect Blend Coffeehouse and Eatery, LLC
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
Owner/Operator
Crowded Table, LLC Dba Iva Ann's on Main
01.2022 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Patient Care Coordinator
Empire Hearing & Audiology
06.2021 - 10.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Server
Grand Slam Grill
04.2017 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Accounts Payable Clerk
Council On Addiction Recovery Services
08.2019 - 05.2021
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Owner/Author Assistant
Melissa Deckman Dba Red Door Author Services
08.2016 - 08.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- · Formatted manuscripts into epub and mobi files for distribution to retailers such as Amazon, Nook, and iBooks.
- Uploaded book files to retailers.
- Created Monthly Newsletters
- Maintained Mailing lists
- Kept newsletter mailing lists up to date
- Maintained social media presence — weekly/daily posts to Facebook, Twitter, Instagram, etc.
- Website Updates — Kept Wordpress updates current. Added blog posts, new book pages, and other information as needed.
- Maintain Advanced Reader Copy (ARC) List
- Scheduled Promotions — Whenever author runs a freebie or 99c sale, scheduled promotions with the various promotion sites/newsletters
- Advertising & Marketing — Create Facebook or Twitter ads.
- Additional tasks as needed
Author Assistant
Rustic Studio Publishing
11.2014 - 04.2016
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
- Achieved a positive work-life balance by setting realistic goals, managing time efficiently, and maintaining a healthy lifestyle.
- Consistently met deadlines by effectively managing time, prioritizing tasks, and maintaining strong organizational skills.
- Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
- Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
- Maintained informative social media to help further storylines and promote future events.
- Brainstormed ideas to create useful content for clients.
Education
High School Diploma -
Bolivar Richburg Central School
Bolivar, NY 06-1984
Skills
- Menu Design
- Food presentation
- Staff management
- Waste reduction
- Online ordering management
- Menu pricing
- Small business operations
- Customer engagement
- Team building
- Business marketing
- Community engagement
- Operational efficiency
Timeline
Barista
The Perfect Blend Coffeehouse and Eatery, LLC
11.2023 - Current
Owner/Operator
Crowded Table, LLC Dba Iva Ann's on Main
01.2022 - 12.2023
Patient Care Coordinator
Empire Hearing & Audiology
06.2021 - 10.2021
Accounts Payable Clerk
Council On Addiction Recovery Services
08.2019 - 05.2021
Server
Grand Slam Grill
04.2017 - 07.2021
Owner/Author Assistant
Melissa Deckman Dba Red Door Author Services
08.2016 - 08.2019
Author Assistant
Rustic Studio Publishing
11.2014 - 04.2016
High School Diploma -
Bolivar Richburg Central School
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