Melissa Dejesus
Summary
Dynamic Front Desk Receptionist experience, excelling in customer service and management. Proven ability to enhance office efficiency through effective appointment scheduling and high-volume call management. Bilingual in Spanish, I foster welcoming environments while ensuring seamless operations and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Yi Jia Gi Medical Pc
11.2022 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Verified insurance and collected copays.
Front Desk Receptionist Manager
Manhattan Medical Healthcare
02.2015 - 08.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Confirmed appointments, communicated with patients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Verified insurance and collected copays.
Front Desk Receptionist
Center for Cognition and Communication
11.2013 - 01.2015
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Arts -
Plaza College
Queens, NY06-2014
High School Diploma -
Grover Cleveland H.S
Queens, NY06-2010
Skills
- Customer service
- Management in human resources
- Time management
- knowledge of spanish
- Data entry
- Scheduling
Timeline
Front Desk Receptionist
Yi Jia Gi Medical Pc
11.2022 - 02.2025
Front Desk Receptionist Manager
Manhattan Medical Healthcare
02.2015 - 08.2021
Front Desk Receptionist
Center for Cognition and Communication
11.2013 - 01.2015
Associate of Arts -
Plaza College
High School Diploma -
Grover Cleveland H.S
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