Melissa De La Rosa
Key West,FL
Summary
Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Brightwild
Key West, FL
03.2024 - Current
- Collaborated with other departments to resolve guest issues quickly and efficiently.
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Computed bills, collected payments, and made changes for guests.
Administrative Assistant
Lightning Pressure Cleaning and Grounds
Key West, FL
07.2022 - Current
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
Reservation Specialist
Spottswood Companies Inc.
Key West, FL
12.2019 - 03.2024
- Made reservations for customers and accurately entered personal information into computer system.
- Communicated with customers regarding concerns, inquiries and complaints.
- Took credit card payments over phone and in person.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Coordinated with front desk staff to maintain maximum occupancy.
Customer Service Representative
Enterprise Rent-A-Car
Key West, FL
01.2022 - 07.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed customer reservations and payments.
- Inspected vehicles for damage prior to rental and upon return.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Resolved customer complaints in a timely manner.
Customer Service Associate
Winn Dixie
Key West, FL
01.2018 - 12.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
Education
Associate of Applied Science - Marine Engineering
Florida Keys Community College
Key West, FL05-2026
High School Diploma -
Somerset Island Prep
Key West, FL05-2021
Skills
- Guest relations expertise
- Reservation Management
- Guest communication
- Hospitality and service knowledge
- Skilled in Microsoft 360
- Team Player
- Organization
Certification
Yamaha Marine Technician Certification Student
2022-09-13
Languages
English
Full Professional
Spanish
Professional
Timeline
Guest Experience Manager
Brightwild
03.2024 - Current
Administrative Assistant
Lightning Pressure Cleaning and Grounds
07.2022 - Current
Customer Service Representative
Enterprise Rent-A-Car
01.2022 - 07.2022
Reservation Specialist
Spottswood Companies Inc.
12.2019 - 03.2024
Customer Service Associate
Winn Dixie
01.2018 - 12.2019
Yamaha Marine Technician Certification Student
2022-09-13
Associate of Applied Science - Marine Engineering
Florida Keys Community College
High School Diploma -
Somerset Island Prep
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