Melissa Delgado
Hialeah,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Perfect Care Home Health Agency
2023.06 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Call Representative
Ovi Electric
2022.01 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
Customer Service Team Leader
Sedanos
2021.05 - 2023.05
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
Education
No Degree -
Miami Dade College
Miami, FLHigh School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2021
Skills
- Manage Files
- Organization Skills
- Multi-Line Telephone Systems
- Bilingual
- Communication Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist
Perfect Care Home Health Agency
2023.06 - Current
Call Representative
Ovi Electric
2022.01 - Current
Customer Service Team Leader
Sedanos
2021.05 - 2023.05
No Degree -
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
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