Prettisha Colston
Ecorse,MI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
7
7
years of professional experience
Work History
Receptionist
Aps Tax Services
03.2017 - 05.2018
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored and managed stock levels of goods to verify availability of products.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist
Tax Connection World Wide
03.2011 - 03.2014
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Osborn High School Upper School
11600 Seven Mile E. Detroit MI 4820506.2012
Skills
- Telephone Skills
- Documentation
- Appointment Booking
- Word Processing
- Making Appointments
- Manage Files
- Answer Telephone Calls
- Claim Handling
- Greet Visitors
- Reminder Calls
- Spreadsheet Tracking
- Microsoft Office
- Visitor Check-In
- Schedule Management
- Data Inputting
- Organization Skills
- Data Imports
Accomplishments
I graduate high school and also did couple of years of community college and also continue to go back and but for now i am doing a IT programs for Certification i am also working a the moment . For example SQL,Database,Execl.etc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Aps Tax Services
03.2017 - 05.2018
Receptionist
Tax Connection World Wide
03.2011 - 03.2014
High School Diploma -
Osborn High School Upper School