Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Dills

Sylva,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrator

Skyland Care Center
12.2022 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Director of Nursing

Skyland Care Center
02.2018 - 12.2022
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Evaluated work performance of 100 nursing personnel to determine wage increases and implement discipline.

Education

Associate of Applied Science - Registered Nurse

Southwestern Community College
Sylva, NC
05.2013

Skills

  • Employee Supervision
  • Financial Oversight
  • Project Coordination
  • Staff Management
  • Customer Service
  • Budget Development
  • Decision-Making
  • Operations Oversight

Certification

  • Licensed Nursing Home Administrator
  • Registered Nurse
  • CPR certified

Timeline

Administrator

Skyland Care Center
12.2022 - Current

Director of Nursing

Skyland Care Center
02.2018 - 12.2022

Associate of Applied Science - Registered Nurse

Southwestern Community College

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Melissa Dills