Melissa Di Noto
Dollar General
McGregor,TX
11
years of professional experience
Dynamic Store Manager with a proven track record at Dollar General, excelling in employee performance and cash management. Adept at enhancing workflow and implementing policy improvements, I foster a culture of teamwork and accountability, driving sales growth and customer satisfaction through effective training and mentoring.
Work History
Store Manager
8 Months- Manage daily store operations to ensure efficient workflow, excellent customer service, and compliance with company policies and procedures.
- Supervise, train, and coach employees to improve performance, productivity, and customer satisfaction.
- Create employee schedules, delegate tasks, and ensure adequate staffing to meet business needs.
- Oversee inventory management, including ordering merchandise, stocking shelves, monitoring stock levels, and minimizing shrinkage.
- Maintain store presentation, cleanliness, organization, and compliance with safety standards.
- Monitor sales performance, control expenses, and implement strategies to achieve sales goals and improve profitability.
- Manage cash handling, register operations, bank deposits, and end-of-day reconciliation.
- Ensure accurate merchandise pricing, promotional displays, planogram execution, and seasonal product placement.
- Resolve customer complaints and address employee concerns professionally.
- Conduct inventory counts, store audits, and loss prevention procedures to reduce product loss and maintain accountability.
- Ensure compliance with company policies, labor regulations, and operational standards.
- Motivate team members, communicate performance expectations, and hold employees accountable for meeting store goals.
Practice Manager
3 Years- Directed daily practice operations, aligning front office, clinical, and billing workflows for efficient patient care.
- Supervised scheduling, staffing, and coverage planning to maintain consistent service levels across departments.
- Implemented patient registration and intake procedures that reduced errors and supported compliance requirements.
- Coached support staff on service standards, documentation practices, and workflow expectations.
- Coordinated physician, nursing, and administrative communication to address operational concerns and improve throughput.
- Monitored policy adherence, ensuring HIPAA, safety, and pediatric practice protocols remained current.
- Resolved patient and staff escalations promptly, maintaining professional service and efficient office flow.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Sales Associate
6 Months- Resolved customer concerns professionally, ensuring smooth service and strong brand experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Office Manager
6 Years 3 Months- Managed administrative operations for a wellness clinic with 4 practitioners and 5 staff members.
- Oversaw scheduling, billing coordination, payroll support, and vendor relationships.
- Hired, trained, and supervised administrative staff.
- Developed office procedures to streamline workflows and improve patient satisfaction.
- Maintained patient records and ensured HIPAA compliance
- Served as the primary point of contact for patient inquiries, scheduling, and issue resolution
- Supported providers with operational needs and clinic growth initiatives.
- Managed inventory and procurement processes, ensuring availability of essential supplies for daily operations.
- Evaluated vendor contracts and negotiated terms, achieving cost savings while maintaining quality service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enter and track all insurance reimbursement
- Create super-bills for insurance patients
- Run weekly staff meetings
- Perform all duties of the HR department
- Interview and select potential new hires
- Fill in for front desk when needed
Sales Associate
7 Months- Delivered personalized styling support to customers, building repeat business through attentive product knowledge.
- Processed purchases accurately using POS systems, handling cash, card, and return transactions.
- Maintained visual merchandising standards by organizing displays, folding apparel, and refreshing fixtures.
- Replenished sales floor inventory, locating backroom product quickly to support continuous availability.
Education
Skills
Schedule management
Practice management
Workflow management
Policy and procedure development
Employee performance
Electronic health records
New hire training
Clinical improvement initiatives
Training and mentoring
Employee work scheduling
Employee recruitment and hiring
Culture building
Store operations
Store opening and closing
Store merchandising
Cash management
Timeline
Store Manager
Dollar General
02.2026 - CurrentRead More
Sales Associate
Marshalls
08.2025 - 02.2026Read More
Practice Manager
Cedar Park Pediatric and Family Medicine
03.2023 - 03.2026Read More
Sales Associate
Maurices
02.2017 - 09.2017Read More
Office Manager
Merritt Wellness Center
03.2016 - 06.2022Read More
Central Montcalm High School
Read More