Melissa Duran
Bronx,NY
Summary
Passionate, dependable, hard-working, bilingual professional looking for a position as a Medical Assistant where I can demonstrate, and utilize my skills and work ethics in a healthcare environment.
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Manager
Wired Communications Solutions
01.2025 - Current
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Updated reports, managed accounts, and generated reports for company database.
- Met department budgets by monitoring and reporting on office expenses.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Chronic Care Coordinator
Chronic Care Staffing
03.2022 - 09.2025
- Possess excellent communication skills and be able to organize and maintain their own schedule, while working well with a diverse group of people.
- Chronic Care Staffing nurses are specifically trained to work with patients to help manage their chronic conditions and coach healthier lifestyle choices as directed by the comprehensive care plan created by their physician. As we help implement Medicare's Care Management Services for our clients, we complete our mission, and that results in healthier and more satisfied patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Lead Medical Assistant
Internal Medicine / Hematology Oncology
08.2021 - 01.2022
- Vital signs, schedule appointments, Assist providers with procedures, EKG, Medication refills, Covid testing, phlebotomy, manage lab, order lab and office supplies, lead team, keep provider credentials up to date, quality measures, care gaps, referrals and prior authorizations, training, interviewing, stocking, patient interviews, EMR, verifying insurances, check in and out, collect copay, self pay. Triage, maintain multiple accounts
Medical Assistant / PCA
St Lukes Health Network
01.2019 - 08.2021
- Vital signs, patient ADLs, closing care gaps, training new staff, phlebotomy, Covid PCR testing, Covid Vaccine clinics, assist providers, scheduling appointments, triage calls, medication refills, EMR, Insurance verification, provider messages, restock rooms, collect copays, check in / out, immunizations, procedures
Education
GED -
Bronx01.2013
St Lukes School Of Nursing - Nursing
St Lukes School Of Nursing
01.2021
Lincoln Technical Institute - Medical Assistant
Lincoln Technical Institute
01.2017
Skills
- Bilingual Spanish
- Microsoft Office
- Medical Terminology
- EPIC / Practice Fusion / Greenway
- CPR / BLS
- RMA certified with AMT
- Documentation and control
- Policy and procedure modification
- Business strategies
- Hiring and training
- Calendar management
- Project management
- Verbal and written communication
- Employee development
- Meeting coordination
- Payroll and budgeting
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Timeline
Administrative Manager
Wired Communications Solutions
01.2025 - Current
Chronic Care Coordinator
Chronic Care Staffing
03.2022 - 09.2025
Lead Medical Assistant
Internal Medicine / Hematology Oncology
08.2021 - 01.2022
Medical Assistant / PCA
St Lukes Health Network
01.2019 - 08.2021
St Lukes School Of Nursing - Nursing
St Lukes School Of Nursing
Lincoln Technical Institute - Medical Assistant
Lincoln Technical Institute