Melissa Echazarreta
Edinburg,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Progressive
McAllen, TX
01.2023 - Current
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Operations Manager
Best Buy
McAllen, Texas
06.2018 - 01.2023
- Strategic planning of store stocking during truck shipments.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coaching and training associates.
Sales Manager
Best Buy
McAllen, Texas
05.2016 - 06.2018
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Identified and developed new markets for products or services.
Sales Associate
Best Buy
McAllen, Texas
10.2014 - 05.2016
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Certified Expert in Microsoft and Apple Sales.
- Trained and coached fellow associates on product knowledge of Microsoft and Apple products and services.
Receptionist
State Farm
McAllen, Texas
05.2012 - 11.2014
- Welcomed clients upon walking into building.
- Updated daily log book with information about visitors entering the premises.
- Receiving payments from clients on their policies.
- Transfer calls to Agents.
- Answer questions for clients regarding policies.
Education
Associate of Arts -
South Texas College
McAllen, TX12-2014
Skills
- Contract negotiation
- Policy writing
- Regulatory compliance
- Customer education
- Team building
- Office skills
Languages
Spanish
Professional
References
References available upon request.
Timeline
Insurance Agent
Progressive
01.2023 - Current
Operations Manager
Best Buy
06.2018 - 01.2023
Sales Manager
Best Buy
05.2016 - 06.2018
Sales Associate
Best Buy
10.2014 - 05.2016
Receptionist
State Farm
05.2012 - 11.2014
Associate of Arts -
South Texas College