Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
RegisteredNurse

Melissa England

Battle Ground,IN

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant II

IU Health Orthopedics
Lafayette, IN
02.2021 - 05.2024
  • Organized patient charts before each day's clinic sessions began.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Assisted back office patient processes to reduce office wait times.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Incorporated outside records into charts and EHR.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Medical Assistant

One 2 One Health
West Lafayette, Indiana
10.2020 - 03.2021
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized patient charts before each day's clinic sessions began.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Collected samples from patients for laboratory testing purposes.
  • Organized charts, documents and supplies to maintain team productivity.

Floating Medical Assistant

Franciscan Physician Network
Lafayette, Indiana
05.2018 - 09.2019
  • Assisted with the development of treatment plans based on patient needs assessment findings.
  • Performed initial patient assessments, including vital signs, medical histories and physical exams.
  • Administered medication according to physician orders in a timely manner.
  • Facilitated referrals to specialists when needed.
  • Maintained cleanliness of exam rooms following each visit.
  • Maintained patient records through charting of clinical notes and documentations.
  • Answered phone calls from patients seeking advice or information regarding their health concerns.
  • Provided support to physicians during examinations and procedures.
  • Prepared examination rooms prior to appointments by stocking necessary equipment and supplies.
  • Ordered laboratory tests for diagnosis of diseases or conditions.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Provided quality care to patients by performing treatments such as injections, immunizations, venipuncture and wound care.
  • Assisted physicians with in-patient and out-patient procedures such as suturing, dressing changes, splinting and casting.
  • Monitored patient progress by collecting lab specimens for testing and analyzing results.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted back office patient processes to reduce office wait times.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Administered medications under physician's supervision.

Education

Associate of Science - Healthcare

Brown Mackie College
Indianapolis, IN
01-2014

High School Diploma -

William Henry Harrison High School
West Lafayette, IN
05-1999

Skills

  • Procedure Assistance
  • Patient Scheduling
  • Indirect Patient Care
  • HIPAA Compliance
  • Phlebotomy
  • Data Entry
  • Medical Terminology
  • Patient-focused care
  • Medical Procedures
  • Vital sign monitors
  • Electrocardiography (EKG)
  • First Aid
  • Direct Patient Care
  • Specimens collection and processing
  • Emergency Room Procedures
  • Sterilization techniques
  • Preparing specimens and samples
  • OB/GYN procedures
  • Customer Service
  • Medical Equipment Operation
  • Adaptable
  • Professional Bedside Manner
  • Certified in Basic Life Support (BLS)
  • Reliable transportation
  • Calm and level-headed under duress

Certification

  • Registered AMT 1/2025

References

References available upon request.

Timeline

Medical Assistant II

IU Health Orthopedics
02.2021 - 05.2024

Medical Assistant

One 2 One Health
10.2020 - 03.2021

Floating Medical Assistant

Franciscan Physician Network
05.2018 - 09.2019

Associate of Science - Healthcare

Brown Mackie College

High School Diploma -

William Henry Harrison High School

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Melissa England