Melissa Ezzell
Burgaw,NC
Summary
Dedicated Public Safety Professional with over 30 years experience in E911 communications and over 15 years in a supervisory role. Organization and communication skills are a key part of creating good work relationships with agencies during routine and major incidents. Part of organization is planning for different outcomes to situations so that you are prepared with the resources that may be needed. I have helped coordinate communications and assisted in different Emergency Operation Centers during multi-agency weather events, forest fires, and festivals. I am ambitious and feel that my experience and knowledge would be an asset to NC Emergency Management as a Multi Hazard Field Planner.
Overview
37
37
years of professional experience
Work History
Public Safety Telecommunicator Supervisor
UNCW Police Department
Wilmington, NC
07.2017 - Current
- Supervise the communications division of the UNCW Police Department.
- Help coordinate the transition from working under another Communications Center to becoming a stand-alone Communications Center.
- Assisted in replacing Computer Aided Dispatch (CAD) software.
- Enter and Update CAD data.
- Prepare and Submit NC DCI Audits and Validations Maintain DCI records.
- Perform quality assurance on records to ensure accuracy.
- Complete employee evaluations and meet with the telecommunicators to discuss job performance; I also perform counseling and recommend disciplinary actions as needed.
- Work with the CALEA Accreditation Team for the Police Department to complete annual updates.
- Schedule telecommunicators and making sure the shifts are covered.
- Assist working in center when necessary due to shift shortages and also during large events such as University Move-In and Storm/Weather Events.
- Greet the public and assist in the day to day operations.
Part-time Dispatcher
Pender Transport Service (Pender EMS & Fire, INC)
Burgaw, NC
09.2012 - 05.2018
- Night and weekend part-time dispatcher for the non-emergency transport service.
- Receive calls and dispatch crews to transport patients for non-emergent transports such as doctors appointments, dialysis visits, Hospice, and return patients home from hospital stays.
E911 Director
Pender County Sheriff's Office
Burgaw, NC
05.2009 - 07.2017
- Supervised 14 full-time telecommunicators, 2 supervisors, 1 assistant director, and approximately 7 part-time telecommunicators. We were the primary communications center for Pender County law, fire, and EMS.
- Liaison for the communications center for all of these agencies as well as the Pender County Fire Commission, Emergency Management, NC Forestry, and NC State Highway Patrol.
- Responsible for the daily operations of the Communications Center.
- Worked with the NC 911 Board for funding purposes.
- Performed administrative duties in CAD and I managed MSAG changes that add or modify roads and road ranges.
- Utilized ECATS reporting software for 911 reporting purposes.
- Agency Administrator for NCAWARE (NC Automated Warrant Repository).
- Responsible for releasing CAD records and recordings upon request and have been called to testify in court on behalf of authenticity of the records.
- Responsible for scheduling DCIN trainings and performed the in-house tests.
- Prepared and submitted the NC DCIN Validations and Audits; Agency TAC
- Responsible for the schedule.
- Worked with IT to ensure the technical aspects of the center were maintained appropriately.
- Maintained my DCIN, EMD, Telecommunicator certifications and have stayed current with all of my In-Service Training as I worked the console when needed.
- Worked with my employees as a team daily but especially during large events such as hurricanes, floods, tornados, forest fires, and any festivals.
- Worked in the Mobile Command Center when needed to include the NC Blueberry Festival and the NC Spot Festival as well as Fire/EMS SARS training events.
- Responsible for interviewing, hiring, counseling, disciplinary actions up to terminations of employees.
E911 Assistant Director
Pender County Sheriff's Office
Burgaw, NC
02.2007 - 05.2009
- Managed the daily operations of the Communications Center in the absence of the Director.
- Supervised the Communications Center Staff in the absence of the Director. (12 full-time, 4 part-time)
- Managed the Communications Center for the Sheriff's Office, 3 Police Departments, County EMS, 10 Fire Departments, County Emergency Management, NC Forestry, and NC Highway Patrol. The Communications Center received all E911 calls for Pender County.
- NC DCIN Assistant TAC for the agency.
- Performed administrative Duties in CAD.
- Provided recordings for officers, court, and public records requests.
- Assisted with the duties of the Communications Center when needed to include working events such as floods, hurricanes, forest fires, and festivals.
Administrative Assistant
Burgaw Police Department
Burgaw, NC
09.1999 - 02.2007
- Maintained and entered reports and arrest records.
- Responsible for NC DCI Audits, validations, and records.
- First contact for the public and assisted them with public records requests and other needs that I could assist them with.
- Worked in the Town of Burgaw EOC during Hurricane Floyd and other storms to provide support to emergency personnel and the Public Works department.
- Worked the mobile command trailer during the NC Blueberry Festival. I was the communications liaison for the law enforcement and other responders that worked posts throughout the festival and the events. I continued to assist with this task for several years after I left Burgaw Police Department when I worked with Pender County E911.
- With the support of the Chief, an officer and I began a public outreach program at Christmas to assist families in the community and foster children. This program continued several years after I left the department. It was not a job duty, but it was a program that I was proud to be a part of organizing.
- Chief Briley often referred to me as the Office Manager rather than his Administrative Assistant because of the numerous duties that I performed to ensure the workflow of the department.
Pender County Sheriff's Office
E911 Telecommunicator
Burgaw , NC
08.1991 - 09.1999
- Received and dispatched emergency and non-emergency calls for Pender County law, fire, and EMS as well as answering calls for other agencies such as Pender County DSS and NC DOT.
- Worked with Pender County Emergency Management, NC Forestry, NC State Highway Patrol depending on the type of event.
- Worked during weather events as well as routine emergencies. A few of the storms that I worked were the Nor'easter in March 1993, Hurricane Bertha and Hurricane Fran.
- I was one of the first "E911 Telecommunicators" that worked for Pender County Sheriff's Office as we began taking 911 calls during my first year working there.
Education
No Degree - Public Administration - Fire/Emergency Management
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Pender High School
Burgaw, NC06.1989
Skills
- Professional, Dependable and Responsible
- Crisis Management
- Incident Command System Certifications
- Interpersonal Communication
- Decision-Making
- Multitasks well
- Active Listening & Phone Etiquette
- Knowledge of NC Criminal and Civil Laws
- Understanding of Emergency Alert Systems
- Leadership Training
- Have personal experience with SBA and FEMA after disasters
- Experience working multi-agency events
- Radio Knowledge
- Teamwork and Collaboration
- Organization and Time Management
- Certified General Instructor (NC Justice Academy)
Timeline
Public Safety Telecommunicator Supervisor
UNCW Police Department
07.2017 - Current
Part-time Dispatcher
Pender Transport Service (Pender EMS & Fire, INC)
09.2012 - 05.2018
E911 Director
Pender County Sheriff's Office
05.2009 - 07.2017
E911 Assistant Director
Pender County Sheriff's Office
02.2007 - 05.2009
Administrative Assistant
Burgaw Police Department
09.1999 - 02.2007
Pender County Sheriff's Office
E911 Telecommunicator
08.1991 - 09.1999
No Degree - Public Administration - Fire/Emergency Management
Cape Fear Community College
High School Diploma -
Pender High School
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