Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Melissa Farland

Chepachet,RI

Summary

Dynamic General Manager with a proven track record at Runway Hair Salon, excelling in business development and staff supervision. Demonstrated success in enhancing customer retention by 30% through strategic customer relationship management and effective leadership. Skilled in expense control and team training, adept at fostering community outreach and staff development.

Overview

16
16
years of professional experience

Work History

General Manager

Runway Hair Salon
04.2008 - Current

Manage all business operations, hire, train, fire, inventory, schedule, customer service, sales, marketing, consulting, book keeping, goal setting, open and close. Team meetings,

Education

Licensed - Cosmetology

Tony N Guy
Cranston, RI
06.2006

Skills

  • Expense Control
  • Schedule Management
  • Business Development
  • Staff Supervision
  • Cost Reductions
  • Customer Retention
  • P&L Management
  • Supply Chain Management
  • Business Administration
  • Customer Relationship Management
  • Workflow Planning
  • Purchasing
  • Staff Development
  • Community Outreach
  • Sales Analysis
  • Effective leader
  • Sales expertise
  • Recruitment
  • Verbal and written communication
  • Team training and development
  • Budget Allocation
  • Staff Management
  • Team Player
  • Training and coaching
  • Time Management
  • Human Resources Management

Accomplishments

Running a hair salon on my own for 14 yrs, Running a tanning salon, for 5 yrs, with great revenue and very happy clients. Customer service, business management and profitability, for me is some of my accomplishments.

Timeline

General Manager

Runway Hair Salon
04.2008 - Current

Licensed - Cosmetology

Tony N Guy

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Melissa Farland