Melissa Fenton
Avon Lake,Ohio
Summary
Experienced leader in school and healthcare operations with over 20 years of driving growth through strategic relationship management and compliance oversight. Focused on enhancing service quality and operational efficiency while achieving program goals. Proven expertise in optimizing productivity across diverse environments and managing essential administrative functions.
Overview
22
22
years of professional experience
Work History
Office Manager
Neighborhood Pediatrics
Lakewood, Ohio
02.2026
- Oversee daily administrative operations of a busy pediatric medical office, ensuring an organized, efficient, and welcoming environment for patients and families.
- Managed front-office workflow, coordinating appointment scheduling, patient check-in/check-out, telephone communications, and collaboration with clinical staff to enhance patient experience.
- Supervise, train, and support office staff to promote excellent customer service and efficient daily operations.
- Provide professional and compassionate customer service to children, parents, and caregivers while addressing questions and concerns.
- Coordinate communication between providers, staff, patients, and families to support smooth patient care.
- Assisted with insurance, billing, referrals, and authorizations, ensuring smooth administrative processes and support for patients and families.
- Maintain accurate, confidential patient records and ensure office procedures are followed consistently.
- Resolve patient and parent concerns with professionalism, empathy, discretion, and strong problem-solving skills.
- Support compliance with healthcare regulations, office policies, and patient privacy requirements.
- Identified and implemented opportunities to improve office workflow and communication, enhancing patient satisfaction and operational efficiency.
Director of School Operations
The Goddard School
Avon Lake, Ohio
01.2017 - 02.2026
- Provide management and leadership for quality year-round child care services.
- Foster collaborative relationships with co-workers, children, families, local schools, and community partners, enhancing program effectiveness and community engagement.
- Recruit, interview, and hire staff, ensuring consistent quality through regular meetings, evaluations, and observations.
- Coordinated scheduling and payroll to support operational efficiency and staff needs.
- Ensured compliance with state regulations for children's and staff files, minimizing risk and maintaining operational integrity.
- Stay informed of trends and needs in child care, proactively planning to meet these needs.
- Communicate effectively with families via email, phone, newsletters, and in-person meetings.
- Create and coordinate engaging summer lesson plans and events.
- Implemented targeted sales and recruitment strategies, resulting in increased enrollment and program participation.
Assistant Director/Teacher
The Goddard School
Avon, Ohio
01.2004 - 01.2017
- Coordinated staff scheduling, orientation, and curriculum planning, enhancing operational efficiency.
- Led teaching teams through effective communication and collaboration, promoting a unified approach.
- Created a positive environment that fostered growth and development for staff and students.
- Supported director in managing school operations, ensuring compliance with all established standards and protocols.
- Ensured adherence to state and corporate regulations for compliance and safety standards.
- Developed and maintained professional relationships with parents, promoting child safety and development.
- Conducted facility tours for prospective parents and visitors, highlighting educational offerings.
- Planned and hosted open houses to engage community members and prospective families.
Education
Associates of Arts Degree -
Lorain County Community College
Elyria, OhioSkills
- Regulatory compliance
- Microsoft Office proficiency
- Customer relationship building
- Time management
- Team leadership
- Effective communication methods
- Event planning
- Creative problem-solving capabilities
- Decisive adaptability
- Empathetic approach
- Ethical integrity
Timeline
Office Manager
Neighborhood Pediatrics
02.2026
Director of School Operations
The Goddard School
01.2017 - 02.2026
Assistant Director/Teacher
The Goddard School
01.2004 - 01.2017
Associates of Arts Degree -
Lorain County Community College