Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Fernandes

South River,NJ

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Receptionist

Muhlenberg ASC
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted Manager with doctors credentialing files
  • Verified insurances for upcoming procedures
  • Spoke with attorneys offices regarding LOPs (Letter of Protection)
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Obtained operative notes from doctors after procedures
  • Completed Medical records in a timely fashion

Scheduler

Princeton Radiology
10.2022 - 03.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.

Receptionist

Same Day Surgery Center
06.2021 - 08.2022
  • Confirmed appointments booked by the Doctor's offices
  • Obtained operative reports that were dictated by the doctors
  • Processed payments and updated accounts to reflect balance changes
  • Answered and directed incoming calls using multi-line telephone system
  • Checked in patients and looked for old charts from previous years
  • Filed away charts
  • Created charts for patients coming in the following day

Retail Sales Associate

Kohl's
09.2019 - 05.2021
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Assisted customers in customer service
  • Worked in amazon returns assisting with returns
  • Helped with purchases and signed customers up for Kohl's rewards program
  • Cleaned up around the store, preparing for closing
  • Greeted customers and helped with product questions, selections, and purchases.

Hostess

Carrabba's Italian Grill
05.2018 - 06.2019
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Supported serving staff and food runners to keep dining room presentable and ready for guests
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Answered telephone to provide dining information and take reservations
  • Bussed tables to help servers
  • Worked in car-side taking orders over the phone and bringing food to guests car
  • Answered customer questions about hours, seating, and menu information.

Education

Some College (No Degree) -

Middlesex County College
Edison, NJ

High school diploma -

South River High School
South River, NJ
06.2019

Skills

  • Bilingual
  • Multitasking and Prioritization
  • Organization and Efficiency
  • Time Management
  • Administrative Support
  • Professional Demeanor
  • Documentation And Reporting
  • Billing and Invoicing

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Receptionist

Muhlenberg ASC
07.2023 - Current

Scheduler

Princeton Radiology
10.2022 - 03.2023

Receptionist

Same Day Surgery Center
06.2021 - 08.2022

Retail Sales Associate

Kohl's
09.2019 - 05.2021

Hostess

Carrabba's Italian Grill
05.2018 - 06.2019

High school diploma -

South River High School

Some College (No Degree) -

Middlesex County College

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Melissa Fernandes