Melissa Figueroa
Philadelphia,PA
Summary
Experienced professional with 23 years of expertise in the pharmacy industry, seeking to contribute as a Pharmacy Technician. Proven track record in leading national drugstores and small community pharmacies, showcasing deep understanding of the field. Known for dedication, hard work, and reliability, consistently maintaining strong focus on accuracy while delivering courteous service to customers. Committed to upholding highest standards in pharmaceutical care and contributing to overall success of healthcare team.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Easy Rx Pharmacy
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
West Girard Health Pharmacy
08.2016 - Current
- Lead Pharmacy Technician
- RX30 Trained.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- .Entered and processed patients' prescriptions into internal system.
- Long term care experience
Education
High school Diploma -
Edison Fairera High School
Pharmacy technician diploma -
School of pharmacy technician
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- HIPAA
- Pharmacology knowledge
- Pharmacy Software Proficiency
- Customer Service
- Data Entry
- Prescription Filling and Labeling
- Dispensing Medications
- Insurance processing
Key Qualifications
- Prescription Processing
- Pharmaceutical Calculations
- Medicare, Medicaid & Insurance Claims Processing.
- Excellent Customer Service skills.
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Easy Rx Pharmacy
12.2023 - Current
Pharmacy Technician
West Girard Health Pharmacy
08.2016 - Current
High school Diploma -
Edison Fairera High School
Pharmacy technician diploma -
School of pharmacy technician
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