Melissa Fleming
La Crosse,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.
Overview
19
19
years of professional experience
Work History
Billing and Customer Service
Pioneer Telephone Company
07.2011 - 03.2024
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Maintained strong knowledge of industry regulations and best practices relating to billing procedures.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
In Home Daycare Operator
Self Employed
05.2007 - 06.2011
- Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Lead Preschool Teacher
Community Child Care Center/Head Start
08.2005 - 11.2006
- Supported social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Fostered nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement.
- Developed comprehensive assessment systems to track preschoolers'' progress in key developmental areas, using data-driven instruction to tailor lesson plans accordingly.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Submitted weekly lesson plans.
Substitute Paraprofessional
St. John/Endicott Cooperative Schools
01.2005 - 06.2005
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
Education
Bachelor of Arts - Early Childhood Education
Washington State University
Pullman, WA12.2004
Skills
- Payment Processing
- Customer Service
- Regulatory Compliance
- Document and Records Management
- Microsoft Office
- Calm Under Pressure
- Computer Skills
- Customer Relations
- Billing Adjustments and Refunds
- Administrative and Office Support
- Customer Data Confidentiality
Timeline
Billing and Customer Service
Pioneer Telephone Company
07.2011 - 03.2024
In Home Daycare Operator
Self Employed
05.2007 - 06.2011
Lead Preschool Teacher
Community Child Care Center/Head Start
08.2005 - 11.2006
Substitute Paraprofessional
St. John/Endicott Cooperative Schools
01.2005 - 06.2005
Bachelor of Arts - Early Childhood Education
Washington State University
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