Melissa Flores
Houston,TX
Overview
12
12
years of professional experience
Work History
Geek Squad IT
Best Buy
Houston, TX
07.2011 - 01.2013
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Utilized a variety of hand tools.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
Forklift Operator
Friendly Warehouse
Houston, TX
09.2014 - 07.2015
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
Flatbed Operator
Auto Towing Inc
Houston, TX
07.2015 - 12.2016
- Loaded and secured flatbeds with chains, straps and tarps to ensure safe transport of goods.
- Provided courteous customer service while delivering goods in a timely manner.
- Obeyed all applicable federal, state and local regulations governing the transportation industry.
Operator
Family Business
Burgos, Tamaulipas Mexico
02.2017 - Current
- We sell cattle from 700 to 1000 cattle every year
- Prepared detailed reports on cattle health conditions for clients and other professionals in the industry.
- Ordered supplies needed for treating animals such as vaccines, antibiotics, syringes.
- We plant crops on our land and harvest them to provide at least half for the government of Victoria, Mexico.
Poll Judge (Seasonal)
Harris County Community
Houston, TX
10.2019 - Current
- Provided technical support to customers via phone and email.
- Verified voter eligibility through checking identification and confirming registration information.
- Provided assistance to voters by explaining voting procedures and answering questions.
- Maintained order at the polling station, addressing any issues or complaints from voters or poll workers as needed.
- Ensured compliance with election laws and regulations throughout the day of voting.
- Performed troubleshooting on malfunctioning electronic voting machines as needed during the day of voting.
- Confirmed that all required documents were signed before allowing a voter to proceed with casting their ballot.
- Observed security protocols while transporting ballots between polling places and central counting offices.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
MTM Remote Customer Representative
Alaina Maci
Houston, TX
09.2022 - Current
- Assist members with any transportation needs that could range from GMR inquiry, setting up a medical ride appointment, and answering any questions in a timely manner.
- Responded to customer inquiries via phone.
- Handle emotional or challenging customer situations with empathy and professionalism on a day to day basis.
- Handle over 100 calls per day ranging during an 8 hour period.
- Resolved customer complaints promptly and efficiently.
- Demonstrated strong problem solving skills in addressing customer issues.
Education
High School Diploma -
Barbara Jordan Career Center
Houston, TX05.2008
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Complaint Resolution
- Technical Troubleshooting
- Call Center Operations
- Inbound and outbound phone attributions
- Communicative
- Problem Solver
- Bilingual/ Native Speaker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
MTM Remote Customer Representative
Alaina Maci
09.2022 - Current
Poll Judge (Seasonal)
Harris County Community
10.2019 - Current
Operator
Family Business
02.2017 - Current
Flatbed Operator
Auto Towing Inc
07.2015 - 12.2016
Forklift Operator
Friendly Warehouse
09.2014 - 07.2015
Geek Squad IT
Best Buy
07.2011 - 01.2013
High School Diploma -
Barbara Jordan Career Center
Some College (No Degree) -
Houston Community College