Melissa Foy
Dunellen,USA
Summary
I have over twenty years of experience in the shipment industry with emphasis on customer relations and retention. I am a hard working and dependable individual who enjoys working in the office environment. The positions held involved utilizing a multitude of office skills. My typing skills are exceptional and very familiar with PC and MS Office software. I have experience dealing with phones/receptionist duties and I am able to multi task as needed. I am a team player and I always strive to get the job done.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
32
32
years of professional experience
Work History
Unit Clerk/Secretary
Robert Wood Johnson
Somerset, NJ
02.2023 - Current
- Performs clerical and receptionist functions for the unit, in accordance with Robert wood Johnson policies and procedures answer and inquires of a general nature by nursing staff, physicians and families, and carry out principle of positive guest relations
- Answer telephone and call bells coordinating all patients' admissions and discharges and transfers
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Provided support to physicians and nursing staff with administrative tasks.
- Maintained confidentiality of all patient information.
- Ordered office supplies, equipment, and other materials as needed.
- Organized and maintained filing systems for patient records.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Assisted in the preparation of patient charts and medical records.
- Reviewed medical records for completeness prior to release or transfer of files.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Coordinated internal and external patient transportation.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Coordinated supply replenishment to meet expected unit demands.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Assisted nursing and medical staff in clerical duties to support patient care.
Revenue Cycle Specialist
Pharmscript
Somerset, NJ
09.2021 - 01.2025
- Managed billing data entry for care-administered patients.
- Track incoming payments and calculate patient intake cost, tracking accounts receivable to ensure accuracy
- Response to customers in timely manner
- Data Entry of patients insurance for billing
- Tracking and updating spreadsheets ensuring accuracy
- Processed appeals related to denied or rejected claims in a timely manner.
- Researched discrepancies on unpaid invoices and reconciled them.
- Compiled data into weekly and monthly reports outlining performance metrics related to revenue cycle activities.
- Ensured all regulatory requirements were met when submitting claims for payment.
- Contacted insurance providers to check patient coverage.
Escalation Supervisor
PayLock
Somerville, NJ
05.2019 - 06.2020
- Handle inbound calls and resolve customer issues completely, and complete follow-up actions
- Data entry and processed payments from motorist for all service products
- I am able to lead and give instruction to a workgroup
- Verify and approve document through fax, online from Zen Desk, along with Happy-Fox, communicate with groups through Slack
- Complete all call monitoring tasks that are assigned
- I am able to attend and complete training courses
- Dispatch officers to help assist motorist with removal of boot on the vehicles or to expedite tow
Customer Service Representative
Viking pest control
Bridgewater, NJ
07.2015 - 05.2020
- Answer phones and schedule appointments for customers
- Complete call logs to various customers
- Mail and email past and present customers
- Process credit card payments
- Transfer customers calls to appropriate staff members
- Assist in training of new team members
- Assistant to my manager on any new hires paperwork
Call Center Representative
Choice Logistics
01.2011 - 01.2012
- Answer phones and process order for customers
- Process orders for customers for same day delivery
- Process orders for domestic and international customers
- Transfer customer calls to appropriate staff members
- Complete call logs and reports
- Follow up on customer inquiries not immediately resolved
- Recognize, document and alert the supervisors of trends of calls
Service Ops Agent
Airborne Express/DHL Express
01.1993 - 01.2008
- Service Agent at Ops Facilities
- Tended and resolved distressed shipments
- Processed data entry for both domestic and international shipments
- Established client relations for monitored accounts
- Processed waybills and driver manifest on daily basis
- Handled office clerical/admin duties including phones, messages, and customer shipment tracking
- Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2025
Skills
- Arranging transportation
- Discharge support
- Retrieving medical records
- Faxing orders
- Forms processing
- Medical forms
- Preparing charts
- Unit administrative support
- Strong organization
- Documenting vital signs
- Transcribing orders
- Transfer coordination
- Correspondence writing
- Medical records maintenance
- Patient billing support
- Healthcare software
- Admitting management
- Medical terminology
- Replenishing inventory
- Chart updating
- Electronic charting
- Supply requisition
- Vitals documentation
- Multi-line phone system
- Phone reception
- Documentation skills
- Medical terminology proficiency
- Records scanning
- Supply restocking
- HIPAA compliance
- Reception management
- Document management
- Arranging discharges
Timeline
Unit Clerk/Secretary
Robert Wood Johnson
02.2023 - Current
Revenue Cycle Specialist
Pharmscript
09.2021 - 01.2025
Escalation Supervisor
PayLock
05.2019 - 06.2020
Customer Service Representative
Viking pest control
07.2015 - 05.2020
Call Center Representative
Choice Logistics
01.2011 - 01.2012
Service Ops Agent
Airborne Express/DHL Express
01.1993 - 01.2008
Bachelor of Science - Health Administration
University of Phoenix