Melissa frankenfield

• Patrolled grounds to uphold security integrity and deter potential threats.
• Oversaw employee access and egress, ensuring strict compliance with security protocols.
• Monitored surveillance cameras for suspicious activities or unauthorized intruders.
• Completed incident reports detailing violations of policies and procedures.
• Coordinated with law enforcement officials to report incidents and legal violations.
• Inspected buildings for fire hazards, unsafe conditions, and unauthorized individuals.
• Responded promptly to alarms, emergencies, and disturbances in the facility.
• Issued visitor badges and access cards solely to authorized personnel.

• Patrolled the grounds of the property and reported any problems.
• Answer any questions from truck drivers.
• Check on personnel working late.

• Delivered packages to customers punctually and efficiently.
• Utilized GPS navigation systems to optimize delivery routes.
• Adhered to safety and security standards in accordance with company policies.
• Maintained accurate logs for vehicle inspections and repair status.
• Loaded and unloaded goods using hand trucks or pallet jacks.
• Verified inventory contents against shipping documents prior to delivery.

• Delivered pharmaceuticals to residential customers and health care facilities efficiently.
• Responded promptly to customer inquiries and complaints, ensuring high-quality service.
• Verified contents of inventory loads against shipping documents for accuracy.
• Maintained detailed trip records, including pick-up/drop-off times, mileage, and fares collected.

Selected products for customers to meet specific requirements.

Conducted quality control checks on product quality and packaging.

Generated shipping labels to facilitate timely deliveries.

• Managed inbound and outbound calls to enhance customer satisfaction.
• Conducted collections activities, efficiently recovering outstanding debts.
• Resolved escalated customer service matters with professionalism.
• Maintained professionalism while handling customer interactions via phone and email.
• Provided assistance for product inquiries and billing questions during incoming calls.
• Consulted with customers to address service and billing issues effectively.