Melissa Frey
Norton Shores
Summary
Dedicated professional with experience in customer service and office management. Knowledgeable in customer transactions, including ringing up purchase totals and making change.
Overview
7
7
years of professional experience
Work History
Secretary
Mona Shores High School
Norton Shores
08.2022 - Current
- Welcomed visitors and managed front desk operations to create a positive first impression.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems while ensuring high accuracy of all information entered.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Cook
Cinema Carousel
Norton Shores
06.2022 - 08.2023
- Prepared and cooked menu items for staff and customers
- Collaborated with team members to ensure timely meal service during peak hours.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Organized food items in storage by wrapping, dating, and labeling them to ensure safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Clerk
Ross Park Elementary
Norton Shores
08.2020 - 06.2022
- Managed daily office operations to ensure efficient workflow and maintained organized filing systems for easy access to information.
- Supported staff by handling administrative tasks and performing data entry to streamline office processes.
- Answered phones to provide information to parents and transfer to appropriate staff.
- Provided care for students when sent to the office for various reasons.
- Called parents to discuss student progress and concerns.
ECSE Paraprofessional
Ross Park Elementary
Norton Shores
10.2019 - 06.2020
- Supported students with special needs during academic tasks and social interactions to promote inclusion and skill development.
- Assisted teachers in delivering lessons and managing classroom activities, contributing to a structured learning environment.
- Monitored student behavior to ensure a positive and safe learning environment.
- Provided feedback to teachers on student progress and classroom dynamics.
- Facilitated small group activities to enhance peer collaboration and engagement, fostering teamwork and communication skills.
- Applied positive reinforcement to redirect negative behaviors.
Education
High School Diploma -
Wyoming Park High School
Wyoming, MI05-2000
Skills
- Document management
- Data entry
- Office organization
- Confidentiality protocols
- Transaction processing
- Point of sale
- Cash handling
- Customer service
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Multitasking efficiency
- Adaptability to change
Timeline
Secretary
Mona Shores High School
08.2022 - Current
Cook
Cinema Carousel
06.2022 - 08.2023
Clerk
Ross Park Elementary
08.2020 - 06.2022
ECSE Paraprofessional
Ross Park Elementary
10.2019 - 06.2020
High School Diploma -
Wyoming Park High School