Melissa Friedline
Berlin,PA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
27
27
years of professional experience
Work History
Server
Pine Grill Restaurant
Somerset, Pennsylvania
07.2002 - Current
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and confirmed complete orders.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Server
Maggie Mae's Neighborhood Café
Somerset, PA
01.1999 - 01.2002
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and confirmed complete orders.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Phlebotomy
Somerset County Technology Center
Somerset, PA12-2010
High School Diploma -
Berlin Brothers Valley High School
Berlin, PA06-1999
Skills
- Order delivery practices
- Team member support
- Effective customer upselling
- Responsible beverage service
- Special dietary requirements
- Guest seating
- Menu memorization
- Positive and professional
- Hospitality service expertise
- Hostess support
- Table resetting
Affiliations
I have completed 4 marathons.
Timeline
Server
Pine Grill Restaurant
07.2002 - Current
Server
Maggie Mae's Neighborhood Café
01.1999 - 01.2002
Phlebotomy
Somerset County Technology Center
High School Diploma -
Berlin Brothers Valley High School