MELISSA FRY
Allentown,PA
Summary
Dynamic and results-driven professional with extensive experience as a District Manager at Starbucks, excelling in strategic planning and team development. Proven track record of exceeding sales targets and enhancing operational efficiency through effective coaching and conflict resolution. Committed to fostering a high-performance culture and driving sustainable growth.
Overview
27
27
years of professional experience
Work History
Office Manager
C.A.F.E. of Life Chiropractic & Wellness Center
Allentown, PA
01.2025 - Current
- Built and implemented a new business model to streamline operations, enhance client experience, and support long-term growth.
- Developed a strong, values-driven office culture focused on wellness, positivity, and team accountability.
- Oversaw profit & loss (P&L) responsibilities, including budgeting, cost control, and revenue tracking.
- Managed staff scheduling, recruitment, and onboarding to align with evolving business needs.
- Introduced digital platforms to improve workflow and protect sensitive records.
- Created systems to ensure client satisfaction, appointment flow, and seamless daily operations.
District Manager
Starbucks
03.2020 - 10.2024
- Led high-performing district of store managers, consistently meeting and exceeding performance goals.
- Handled union-related matters, supporting store leadership and maintaining open, transparent communication.
- Ensured compliance with labor laws and collective bargaining protocols in collaboration with HR and Legal.
- Guided leaders in conflict resolution, coaching, and employee relations to strengthen engagement.
- Improved labor efficiency and customer satisfaction through strategic planning and data-driven actions.
- Cultivated internal talent and maintained high standards through coaching and regular audits.
District Manager
Sally Beauty
08.2018 - 03.2020
- Led 30+ employees across district stores; improved productivity and customer service.
- Boosted sales performance through coaching, merchandising strategy, and efficient staffing.
- Managed inventory and vendor relations to optimize stock levels.
- Promoted cross-store collaboration and performance consistency.
Senior District Manager
Bath & Body Works
05.2011 - 01.2018
- Served as Peer Mentor to fellow District Managers, supporting onboarding and strategic growth.
- Exceeded sales targets year-over-year through operational discipline and leadership.
- Contributed to brand task forces for merchandising and customer experience initiatives.
- Acted as Brand Ambassador to represent and reinforce company culture.
- Implemented succession planning and adapted to market trends to sustain growth.
- Drove profitability by aligning teams to KPIs and fostering performance.
Store Manager
Bath & Body Works
10.1998 - 07.2011
- Managed store operations, staffing, and customer experience.
- Increased sales through inventory oversight and team development.
- Hired and trained staff to uphold brand standards.
Education
Special Education
Bloomsburg University of Pennsylvania
Skills
- Strategic planning
- Team development and coaching
- Recruitment and hiring
- Conflict resolution
- Labor relations
- Goal setting and performance metrics
- Operational efficiency
- Performance management
- Talent succession planning
Training
- Developing Your Emotional Intelligence
- Be the Manager People Won’t Leave
- Setting Up Psychological Safety in the Workplace
- Critical Thinking
- Situational Leadership
Accomplishments
- Certificate of Excellence for results Starbucks 2023
- DM partner of the quarter - Starbucks 2023
- Best at BBW 2016
- Selling Excellence Summit- BBW 2016
References
References available upon request.
Timeline
Office Manager
C.A.F.E. of Life Chiropractic & Wellness Center
01.2025 - Current
District Manager
Starbucks
03.2020 - 10.2024
District Manager
Sally Beauty
08.2018 - 03.2020
Senior District Manager
Bath & Body Works
05.2011 - 01.2018
Store Manager
Bath & Body Works
10.1998 - 07.2011
Special Education
Bloomsburg University of Pennsylvania
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