Melissa Gadd
Merrimac,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Manager/server/bartender
Flatbread Company
05.2001 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
Member Development Manager
Sky Fitness & Wellbeing
01.2013 - 08.2015
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Designed and edited promotional publications such as brochures.
- Established goals and procedures for solicitation, funds management and disbursement.
- Determined target demographics and devised strategic marketing initiatives to reach target audiences.
Visual Merchandiser
Banana Republic
05.2013 - 12.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Education
Associates - Criminal Justice
Northern Essex Community College
Haverhill, MA05.2002
High School Diploma -
Amesbury High School
Amesbury, MA06.2000
Skills
- Order Supplies
- Troubleshooting
- Assist Customers
- Guest Satisfaction
- Sales Expertise
- Menu Memorization
- Price Memorization
- Writing
- Point-of-Sale (POS) Software
- High-Volume Dining
- Control of Expenses
- Food Preparation and Safety
- Cash Handling
- Wine and Liquor Service
- Process Payments
Timeline
Visual Merchandiser
Banana Republic
05.2013 - 12.2013
Member Development Manager
Sky Fitness & Wellbeing
01.2013 - 08.2015
Manager/server/bartender
Flatbread Company
05.2001 - Current
Associates - Criminal Justice
Northern Essex Community College
High School Diploma -
Amesbury High School
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