Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Gale

San Antonio,Texas

Summary

LVN specializing in overseeing care delivery. Collaborative manager able to accomplish targets by effectively coordinating teams and resources across departments. Patient-focused, responsive and proficient.

Overview

18
18
years of professional experience

Work History

Account Executive

Elara Hospice
02.2024 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Palliative Care Coordinator

Compassus Hospice and Palliative Care
04.2019 - 01.2022
  • Accomplished financial targets through sound administration of fiscal operations
  • Protected patient data with secure records management system
  • Improved care delivery by monitoring performance and optimizing strategies
  • Met coverage demands by establishing work schedules and assigning specific jobs
  • Achieved program goals by effectively motivating and supervising medical staff
  • Coordinated effective interdepartmental collaboration through open communication between medical staff
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Licensed Vocational Nurse

Kindred Hospice
08.2008 - 04.2019
  • Provided care to high acuity patients in an in patient setting
  • Provided crisis care to patients during end of life, and in times of crisis
  • Triaged calls and provided on call visits for Patients with emergent needs
  • Administered and titrated medications
  • Discussed care provided with patients and addressed concerns
  • Reported status changes and concerns to registered nurses and doctors
  • Employed nursing process in assessing, planning, and carrying out care plan objectives and goals
  • Assessed, screened, triaged, and performed treatment ordered for patients
  • Completed STAT phlebotomy tasks and collected laboratory samples
  • Explained procedures, medications, and plans to patients
  • Observed patients, recorded significant conditions and reactions, and notified nursing supervisor of changes and concerns
  • Maintained productive relationships with patients and families based on trusting and open communication
  • Handled patient intake to document vitals, symptoms, and initial assessments
  • Completed regular, accurate condition and behavior assessments to contribute to care plans
  • Improved outcomes by educating patients and families individually and in group settings
  • Maintained awareness of comfort and condition of patients
  • Participated in infection control monitoring, implementation, and recording
  • Implemented nursing interventions identified in individualized care plans.

Graduate Practical Nurse and LVN

Department of Aging and Disability Services
01.2007 - 08.2008
  • Contributed to positive patient outcomes by monitoring conditions, responding to calls, and notifying staff of condition changes
  • Helped to reduce symptoms by assisting fully qualified nurses with administering IV fluids and medications
  • Evaluated current states of patients with routine assessments for skin, response, and other health markers
  • Assisted physicians and nurses with completing advanced procedures
  • Completed minor medical procedures independently, including administering tube feedings and changing out tracheostomies
  • Assisted with laboratory testing by collecting and transporting biological samples
  • Improved patient care and outcomes through close collaboration with healthcare team
  • Delivered top-notch care for basic needs, changing dressings, managing catheters, and preventing or treating bedsores.

Nurse Extern

Main Methodist Hospital Neuro Surgical Services
08.2006 - 08.2007
  • Worked under qualified nurses to perform basic patient care tasks
  • Learned and performed advanced procedures by shadowing skilled nursing professionals
  • Upheld strict infection control and isolation techniques for patients with communicable diseases or compromised immune systems
  • Supported procedures by handling instruments and monitoring patients
  • Prepared patients for and assisted with examinations, treatments, and surgical procedures
  • Treated patients with mental health issues alongside multidisciplinary team
  • Stabilized patients during emergencies with first aid and life support care.

Education

LVN -

St. Phillips College
San Antonio, Texas
12.2006

Criminal Justice -

North West Vista College
San Antonio, Texas
01.2005

Skills

  • Care delivery
  • Data analysis
  • Staff scheduling
  • Technological integration
  • Goal attainment

Timeline

Account Executive

Elara Hospice
02.2024 - Current

Palliative Care Coordinator

Compassus Hospice and Palliative Care
04.2019 - 01.2022

Licensed Vocational Nurse

Kindred Hospice
08.2008 - 04.2019

Graduate Practical Nurse and LVN

Department of Aging and Disability Services
01.2007 - 08.2008

Nurse Extern

Main Methodist Hospital Neuro Surgical Services
08.2006 - 08.2007

LVN -

St. Phillips College

Criminal Justice -

North West Vista College

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Melissa Gale