Melissa Garcia
Rock Island,IL
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
6
6
years of professional experience
Work History
Case Manager
Umos Inc. United Migrant Opportunity Services
2023.07 - Current
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Streamlined the job placement process for quicker results by implementing efficient tracking and follow-up procedures.
Business Owner, Benefits Advisor
MLG Insurance Agency
2020.08 - 2023.07
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Transformed struggling business into an industry leader by restructuring organization and implementing business plan to penetrate new markets
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.
Front Desk Supervisor
Courtyard Marriott
2020.08 - 2022.04
- Supervised front desk effectively, including cash management, accepting and recording vouchers, and processing credit cards.
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Recruited, hired, and trained staff to cultivate team-oriented atmosphere with high-performing staff.
- Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes.
Lead Project Coordinator
ATD Employer Solutions
2019.08 - 2020.08
- Produced status reports for customers and senior management
- Prepared presentations for customers and staff members detailing project scope, progress and results
- Managed work streams for both routine and special projects simultaneously
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
Front Desk
The Current Iowa Hotel
2018.08 - 2019.08
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Political Science And Government
Eastern Iowa Community College District
Davenport, IA12.2024
High School Diploma -
Rock Island High School
Rock Island, IL06.2012
Skills
- Microsoft Excel
- Strong work ethic
- Sales experience
- Team Leader
- Excellent attention to detail
- Staff supervision
- Customer service management
- Task prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Case Manager
Umos Inc. United Migrant Opportunity Services
2023.07 - Current
Business Owner, Benefits Advisor
MLG Insurance Agency
2020.08 - 2023.07
Front Desk Supervisor
Courtyard Marriott
2020.08 - 2022.04
Lead Project Coordinator
ATD Employer Solutions
2019.08 - 2020.08
Front Desk
The Current Iowa Hotel
2018.08 - 2019.08
Associate of Science - Political Science And Government
Eastern Iowa Community College District
High School Diploma -
Rock Island High School
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