Melissa GAYFORD
Newport News,VA
Summary
Friendly and positive casino team leader bringing 13 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Casino Floor Supervisor
RIVERS CASINO PORTSMOUTH
2022.12 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
Casino Table Games Dealer
WIND CREEK BETHLEHEM
2021.11 - 2022.08
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Encore Boston Harbor
2019.06 - 2021.08
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
Table Games Floor Supervisor
TIVERTON CASINO
2018.08 - 2019.05
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Dual Rate Pit Manager
Mount Airy Casino And Resort
2010.10 - 2018.07
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Education
No Degree -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
Pleasant Valley High School
Brodheadsville, PA06.2008
Skills
- Reading Comprehension
- Monetary Transactions
- Company Standards
- Special Assignments
Timeline
Casino Floor Supervisor
RIVERS CASINO PORTSMOUTH
2022.12 - Current
Casino Table Games Dealer
WIND CREEK BETHLEHEM
2021.11 - 2022.08
Table Games Dealer
Encore Boston Harbor
2019.06 - 2021.08
Table Games Floor Supervisor
TIVERTON CASINO
2018.08 - 2019.05
Dual Rate Pit Manager
Mount Airy Casino And Resort
2010.10 - 2018.07
No Degree -
East Stroudsburg University of Pennsylvania
High School Diploma -
Pleasant Valley High School
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