Melissa Grace Hackett
Cleveland,OH
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Dispatcher
Ohio Turnpike & Infrastructure Commission
09.2024 - 02.2026
- Operated computer-based dispatch and associated communication and data entry equipment according to instruction and routine.
- Coordinated emergency response effort with Ohio State Highway Patrol, OTIC maintenance facilities, Emergency Medical Services, Fire Departments, Disabled Vehicle Services upon reports of a vehicular accidents, personal injuries / illnesses, unusual incidents, etc.
- Maintained comprehensive radio logs and prepare necessary reports during high-stress events.
Account Liaison
Medinform, Inc.
10.2021 - 12.2023
- Guided patients with empathy and understanding through post-accident processes, facilitating insurance coverage coordination for treatment costs.
- Ensured compliance with confidentiality regulations, including HIPAA and the Fair Debt Act, to safeguard patient information.
- Utilized hospital programs such as Epic and maintained proficiency in insurance and medical terminology.
- Managed daily workflow independently, meeting quality metrics consistently.
Security Supervisor
Cleveland Museum of Art
11.2017 - 04.2021
- Patrolled museum premises during non-business hours, preventing fire, theft, vandalism, and other risks to museum property.
- Supervised and coordinated activities of on-duty watch staff, maintaining work schedules and ensuring cohesion between colleagues.
- Monitored protection services and environmental systems, promptly reporting unsafe conditions.
- Directed security efforts to safeguard the facility, collections, staff, and visitors.
Night Security Guard
Cleveland Museum of Art
11.2016 - 11.2017
- Patrolled museum premises during non-business hours, preventing fire, theft, vandalism, and other risks to museum property.
Dispatcher
The College of Wooster
07.2012 - 11.2016
- Managed emergency calls and dispatched appropriate responders promptly while maintaining professionalism and composure.
- Operated as the main contact for the college campus, directing non-emergency calls and providing information to callers.
- Maintained detailed logs throughout shifts to ensure accurate record-keeping.
On-Air Personality
90.9 FM
07.2012 - 11.2015
- Assisted the general manager with programming decisions and content.
- Hosted live and recorded broadcasts, conducted station contests, wrote content for commercials and programming, performed duties related to news which included writing scripts, researching stories, and planning interviews.
- Edited tape, provided voice work and performed audio and video production.
Summary
Dynamic individual with hands-on experience in Emergency Dispatching and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Education
Bachelor of Arts - Art And Art History
College of Wooster
Wooster, OH 08.2012 - 05.2015
Skills
- Time management
- Maintaining call metrics
- Database maintenance
- Decision-making
- Prioritizing calls
- Service coordination
- Attention to detail
- Workflow prioritization
- Problem-solving
- Record keeping
- Verbal and written communication
- Multitasking and organization
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Painting
Project Management
Timeline
Dispatcher
Ohio Turnpike & Infrastructure Commission
09.2024 - 02.2026
Account Liaison
Medinform, Inc.
10.2021 - 12.2023
Security Supervisor
Cleveland Museum of Art
11.2017 - 04.2021
Night Security Guard
Cleveland Museum of Art
11.2016 - 11.2017
Bachelor of Arts - Art And Art History
College of Wooster
08.2012 - 05.2015
Dispatcher
The College of Wooster
07.2012 - 11.2016
On-Air Personality
90.9 FM
07.2012 - 11.2015