Summary
Overview
Work History
Education
Certification
Accomplishments
Affiliations
Timeline
Generic

Melissa Gray

Virginia Beach,VA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Certified Loan Signing Agent

Rocket Mortgage FieldHouse
Detroit , MI
08.2020 - Current
  • Interact with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Notarize a variety of legal documents such as wills, trusts, deeds, powers of attorney, affidavits.
  • Provide guidance regarding notary laws and regulations to ensure compliance with applicable laws.
  • Identify potential issues with documentation prior to closing which could cause delays or other problems.
  • Conduct post-closing follow up activities such as scanning or sending original documents back to lenders or title companies.

Compliance Coordinator

Infinity Counseling Group
Norfolk , VA
01.2017 - Current
  • Review and evaluate existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
  • Conduct periodic risk assessments to identify potential areas of non-compliance.
  • Collaborate with internal teams to develop strategies for achieving compliance objectives.
  • Draft written reports summarizing audit findings, recommend corrective actions, and track progress
  • Keep up-to-date records of developments in legislation to maintain and implement new compliance programs

Mortgage Loan Officer

Movement Mortgage
Virginia Beach , VA
09.2015 - 12.2017
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Conducted comprehensive financial analyses to assess borrower's ability to repay.
  • Coordinated with underwriters for loan approval and final decision-making.
  • Approved or denied loan applications and explained reasoning behind decisions.

Junior Loan Officer

Old Virginia Mortgage
Virginia Beach, PA
04.2014 - 08.2015
  • Assisted customers with completing loan application forms, gathering necessary documents and answering questions about the process.
  • Calculated financial ratios, such as debt-to-income ratio, to assess risk of potential borrowers.
  • Processed loan requests by verifying accuracy of data entered into system; ordering appraisals and title reports; preparing closing packages; obtaining signatures.
  • Served as liaison between borrowers, lenders, attorneys, real estate agents and other parties involved in the loan process.

Senior Claims Consultant

Verizon Communications Inc
Norfolk, VA
05.2009 - 03.2014
  • Analyzed customer complaints and provided appropriate solutions to resolve disputes.
  • Advised customers on claim status, eligibility, and coverage.
  • Assessed documents such as bills, invoices, contracts and other relevant paperwork related to the claims process.
  • Ensured accurate data entry into system databases pertaining to each individual case file.

Risk Management Analyst

Bank of America
Norfolk , VA
05.1996 - 04.2009
  • Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
  • Supported strategic development and objectives by analyzing audit outcomes and generating actionable recommendations.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Completed monthly, quarterly, and yearly audits.
  • Developed risk management strategies to reduce or mitigate potential losses due to financial market fluctuations, operational issues, and legal liabilities.

Education

Associate of Applied Science - Business Administration And Management

Bryant & Stratton College
Virginia Beach, VA
05-2004

Associate of Applied Science - Medical Administration

ECPI University
Virginia Beach, VA
06-1991

Certification

  • Licensed by the State Corporation Bureau of Financial Institutions as a Mortgage Loan Originator (VA,NC)
  • Licensed Notary Public for the Commonwealth State of Virginia
  • Licensed as an eNotary to Perform Remote and Electronic Notarizations

Accomplishments

  • Outstanding Customer Service & Professionalism Rewards (1996 - 2013)
  • Top Junior Loan Officer Award (2014)
  • Top Monthly Producer for Newly Licensed MLOs (2015)
  • National Society of Collegiate Scholars
  • National Beta Club & NSHSS

Affiliations

  • Reading, Writing, Fundraising, Volunteering with Foster Care Organizations and Homeschooling

Timeline

Certified Loan Signing Agent

Rocket Mortgage FieldHouse
08.2020 - Current

Compliance Coordinator

Infinity Counseling Group
01.2017 - Current

Mortgage Loan Officer

Movement Mortgage
09.2015 - 12.2017

Junior Loan Officer

Old Virginia Mortgage
04.2014 - 08.2015

Senior Claims Consultant

Verizon Communications Inc
05.2009 - 03.2014

Risk Management Analyst

Bank of America
05.1996 - 04.2009

Associate of Applied Science - Business Administration And Management

Bryant & Stratton College

Associate of Applied Science - Medical Administration

ECPI University

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Melissa Gray