Melissa Gruber
Stow
Summary
Dedicated banking professional with 23 years of progressive experience at Huntington Bank. Proven ability to build lasting customer relationships, mentor team members, and deliver exceptional service. Skilled in branch operations, customer advocacy, and sales support.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Customer Experience Banker
Huntington Bank
01.2023 - Current
- Provide personalized financial guidance and support to a diverse customer base.
- Drive customer engagement and retention through excellent service and tailored solutions.
- Support branch sales and operational goals.
Branch Service Manager
Huntington Bank
09.2021 - 03.2022
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Coached and developed team members to achieve performance standards.
- Managed scheduling, cash handling, and customer escalations.
Customer Advocate / Senior Teller
Huntington Bank
09.2007 - 09.2021
- Delivered high-quality service, handling complex customer transactions and inquiries.
- Supported branch goals through cross-selling and customer education.
- Trained and mentored new employees on procedures and service standards.
Education
Ravenna High School
Ravenna , OHSkills
- Customer Relationship Management
- Branch Operations & Compliance
- Team Leadership & Mentoring
- Sales & Cross-Selling
- Problem Solving & Conflict Resolution
- Cash Handling & Risk Management
Websites
Certification
NMLS License #2661184, Active
Timeline
Customer Experience Banker
Huntington Bank
01.2023 - Current
Branch Service Manager
Huntington Bank
09.2021 - 03.2022
Customer Advocate / Senior Teller
Huntington Bank
09.2007 - 09.2021
Ravenna High School