Melissa Guillen

Outbound calls initiated by the representative to reach customers or potential customers for surveys.

Persuade customers to stay on the line and finish survey.

Collect data for surveys.

• Delivered food to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of the food.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Expedited deliveries to meet customer deadlines and requirements.

• Maintain cleanliness of the facility to include, but not limited to:
• Dust and mop facility, Including floor, walls, and lights
• Vacuum all carpeted areas
• Wipe and sanitize all surfaces
• Empty trash and replace liners. Transport to dumpsters or outbound transfer areas, as needed
• Clean and disinfect areas throughout the facility to include, but not limited to:
• toilets, sinks, door handles, glass doors, walls, flooring, and other areas, as needed
• Launder and fold
• Maintain cleaning logs
• Collect and tag textiles
• Help maintain an accurate inventory of all linens
• Report on supply shortages to Manager
• Seek cost savings in daily operations
• Other duties as assigned

• Loaded and unloaded product on and off conveyor line by routinely lifting up to 10 pounds.
• Collaborated with team members to achieve daily production targets and consistently meet deadlines.
• Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
• Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
• Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
• Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.

• Performed preventative maintenance tasks on machines, reducing downtime due to unexpected equipment failures.
• Maintained high-quality standards for packaged products with thorough inspections and adherence to guidelines.
• Supported other departments as needed during busy periods, demonstrating strong teamwork skills and versatility within the organization.
• Assisted in inventory management by accurately tracking supply levels for various packaging materials and components.
• Work in two different companys Flagstone and R.L. Jones Customhouse Brokers, Inc.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

• Built relationships with community partners to enhance program offerings through collaborations and resource-sharing initiatives.
• Contributed to budget planning processes by providing insight into necessary resources for successful program execution.
• Increased parent satisfaction by maintaining open communication channels and providing regular updates on children''s progress.
• Assisted in implementing programs to meet needs of individuals with developmental disabilities.
• Organized activities for students and created welcoming and supportive environment to encourage participation.
• Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.