- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Volunteer Work
- Homelessness Outreach
Melissa Hanson
Ocala,FL
Summary
Accomplished Client Support Specialist with expertise in client relationship management and data entry. Demonstrated ability to enhance client satisfaction through effective problem-solving and technical troubleshooting skills. Proven track record in fostering community partnerships and ensuring professional, empathetic client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Interfaith Emergency Services
03.2022 - Current
- Provided exceptional support to clients, addressing.
- Managed client accounts, ensuring accurate information and timely updates.
- Collaborated with team members to streamline processes for improved service delivery.
- Trained new staff on client management systems and best practices for support.
- Coordinated outreach efforts to engage clients and inform them of available resources.
- Assisted in organizing community events, fostering relationships with local partners and stakeholders.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Interacted with team members across departments to research and resolve customer issues.
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
Education
No Degree - Peer Councelor
Beacon Pointe
09-2024
High School Diploma -
Rasmussen College
Ocala, FL05-1985
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Client rapport building
- Strong work ethic
- Document and records management
- Teamwork and collaboration
- Data entry
- Administrative and office support
- Calm and professional under pressure
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Interests
Timeline
Client Support Specialist
Interfaith Emergency Services
03.2022 - Current
No Degree - Peer Councelor
Beacon Pointe
High School Diploma -
Rasmussen College