Melissa Houk
Flushing
Summary
Detail-oriented professional with strong customer service, appointment scheduling, and data entry skills. Proven ability to maintain organized filing systems and ensure compliance, contributing to efficient office operations. Skilled receptionist with a focus on customer engagement and office administration. Expertise in appointment scheduling, document management, and maintaining accurate records. Committed to enhancing operational efficiency and delivering exceptional client service.
Overview
17
17
years of professional experience
Work History
Receptionist
GemHaus Studio
Flint
01.2025 - Current
- Greeted visitors and offered assistance promptly.
- Delivered excellent customer service while engaging with internal and external clients.
- Scheduled client appointments and organized daily office events to enhance service delivery.
- Scheduled client appointments to ensure smooth operations and timely service delivery.
- Maintained daily calendars and coordinated client appointments to streamline office operations.
- Processed payments and secured cash transactions, ensuring accuracy and compliance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
BIO Clerk
Macomb County Health Department
Mount Clemens
01.2017 - 09.2025
- Coordinated biologics inventory management and distribution processes.
- Developed and maintained documentation for compliance and regulatory standards.
- Facilitated communication between cross-functional teams and external partners.
- Implemented best practices for safe transportation of biologics samples and materials.
- Assisted in the preparation of reports for product tracking and analysis.
- Monitored and maintained inventory of biologics supplies and materials.
- Prepared reports summarizing production results, batch trends and other key metrics.
- Maintained records of all biologics activities in accordance with Good Documentation Practices.
- Managed document control system including archiving, retrieval and distribution of documents.
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
Medical Receptionist
Macomb Family Services
Romeo
01.2015 - 01.2017
- Greeted patients and managed front desk operations at a family services clinic.
- Scheduled appointments and maintained accurate patient records for efficient service delivery.
- Answered phone calls and addressed inquiries with professionalism and courtesy.
- Managed electronic health records using industry-standard software systems for accuracy.
- Collaborated with team members to improve workflow and enhance patient experience.
- Assisted in maintaining a clean and welcoming reception area for visitors.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Data Entry Clerk Property Preservation
Michigan Reality
Richmond
01.2010 - 01.2015
- Entered customer data into company database accurately and efficiently.
- Prepared reports to summarize data entry activities for management review.
- Maintained organized filing systems for easy document retrieval.
- Collaborated with team members to streamline data entry processes.
- Resolved discrepancies in data by conducting thorough investigations.
- Ensured compliance with company policies during data handling tasks.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Identified and corrected data entry errors to prevent duplication across systems.
- Checked source documents against entered data to ensure accuracy.
- Scanned documents into appropriate databases for storage purposes.
Education
Some College (No Degree) - Human Resources Management
Baker College
Flint, MISkills
- Appointment scheduling
- Customer service
- Electronic health records
- Data entry accuracy
- Document management
- Compliance reporting
- Phone etiquette
- Multi-line telephone skills
- Professional and polished presentation
- Schedule management
- Administrative support
- Spreadsheet tracking
- Office administration
- Information protection
- Office management
- Mail distribution
- Mail handling
- Verbal and written communication
- Office supply inventory control
- Scheduling appointments
- Positive and professional
- Recordkeeping and bookkeeping
- Documentation and reporting
- Clerical support
- Office equipment operations
- Data inputting
- Multitasking and prioritization
- Multi-line phone system operation
- Data entry
- Basic accounting
- Greeting and seating clients
Timeline
Receptionist
GemHaus Studio
01.2025 - Current
BIO Clerk
Macomb County Health Department
01.2017 - 09.2025
Medical Receptionist
Macomb Family Services
01.2015 - 01.2017
Data Entry Clerk Property Preservation
Michigan Reality
01.2010 - 01.2015
Some College (No Degree) - Human Resources Management
Baker College