Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Howe

Colorado Springs,Colorado

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Paradigm Life
Colorado Springs, CO
03.2022 - Current
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed correspondence, reports and meeting notes.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained accurate department and customer records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Prepared and prioritized calendars and correspondence.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.

Head Bartender

Good Company Bar and Resturant
Colorado Springs, CO
10.2016 - Current
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Addressed any issues between staff members in a timely fashion.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Handled food orders from customers seated at the bar.
  • Ensured that all liquor laws were followed during service hours.
  • Handled complaints and disputes from customers to promote customer satisfaction.

General Manager

RX Tattoo Care
Denver, CO
10.2020 - 03.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

General Studies

Wasson High School
Colorado Springs, CO
05-2008

Skills

  • Appointment Scheduling
  • Check Processing
  • Office Administration
  • Scheduling
  • Calendar Management
  • Report Writing
  • Data Entry
  • Meeting Planning
  • Information Security
  • Reception Oversight
  • Back Office Operations
  • Customer Service
  • Conflict Mediation
  • Microsoft
  • Microsoft Excel
  • Sensitive Material Handling

Timeline

Administrative Assistant

Paradigm Life
03.2022 - Current

General Manager

RX Tattoo Care
10.2020 - 03.2022

Head Bartender

Good Company Bar and Resturant
10.2016 - Current

General Studies

Wasson High School

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Melissa Howe