Melissa Hunt
West Lawn,PA
Summary
Proven to excel in remote environments, I adeptly balanced Desirea's customer service demands with meticulous attention to detail and efficient problem-solving, ensuring high client satisfaction. My expertise in CRM systems and exceptional phone etiquette, honed at CareGivers of America, underpin my goal-oriented approach, significantly enhancing service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customers Service From Home
Desirea
04.2022 - 08.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Home Health Aide
CareGivers of America
12.2021 - 08.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Psychology -
Post University
Waterbury, CTSkills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
Timeline
Customers Service From Home
Desirea
04.2022 - 08.2023
Home Health Aide
CareGivers of America
12.2021 - 08.2023
Psychology -
Post University