Melissa Hurtado
Cypress
Summary
Dynamic and results-driven professional with extensive experience at Civic Liquor and Wine and Academy Sports and Outdoors, excelling in customer service and product knowledge. Proven ability to enhance customer retention through effective communication and problem-solving skills. Adept at managing high-stress situations while maintaining a clean and inviting store environment, ensuring a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Civic Liquor and Wine
10.2024 - 01.2025
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Academy Sports and Outdoors
09.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Assistant
Think Neurology For Kids
06.2022 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Gill Neuroscience
08.2019 - 06.2022
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Taught patients about medications, procedures, and care plan instructions.
Education
Certificate of Technical Studies - Medical Assistant And Certified Nursing Assistant
Horizon Healthcare Institute
Sierra Vista, AZ09-2009
High School Diploma -
Douglas High School
Douglas05-1998
Skills
- Money handling
- Store opening and closing
- Customer service
- Problem-solving
- Product knowledge
- POS system operations
- Time management
- Teamwork and collaboration
- Policy and procedure adherence
- Teamwork
- Independent judgement
Languages
English
Native or Bilingual
Timeline
Sales Associate Specialist
Civic Liquor and Wine
10.2024 - 01.2025
Customer Service Representative
Academy Sports and Outdoors
09.2023 - 02.2024
Medical Assistant
Think Neurology For Kids
06.2022 - 01.2023
Medical Assistant
Gill Neuroscience
08.2019 - 06.2022
Certificate of Technical Studies - Medical Assistant And Certified Nursing Assistant
Horizon Healthcare Institute
High School Diploma -
Douglas High School
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