MELISSA INCE
Freeport
Summary
Detail-oriented Clerk with robust experience in administrative operations within medical and dental environments. Expertise in coordinating patient care, managing records, and supporting clinical teams to enhance workflow efficiency and patient satisfaction.
Overview
26
26
years of professional experience
Work History
Office Manager
KS FAMILY HEALTH
Franklin Square
01.2013 - Current
- Greeted and checked in patients, collecting personal, medical, and insurance information to ensure accurate records
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Managed office and medical supply inventories, receiving deliveries and organizing supplies for easy access in stockrooms and exam rooms
- Obtained timely insurance referrals for patients needing follow-up with specialists by coordinating with insurance companies
- Send out for prior authorizations for medications psychiatric office
Dental Manager
Healthcare Choices
01.2000 - Current
- Manage patient records verifying that all forms paperwork lab work and referrals were properly documented
- Coordinate patient care with other departments specialist visits and lab orders and prepare discharge paperwork
- Send out prior authorization for dental and medical procedures
- Coordinated transportation for specialist visits and lab collections for over 30 unit patients daily, ensuring timely access to care
- Utilizing an EMR (eClinicalWorks) within an Article 28 PCMH (Patient Centered Medical Home)/FQHC (Federally Qualified Health Center) to document patient demographics, lab requisitions, logs of sterilizations procedures, progress notes and other health care documentation
- Prepared patients for dental care services and executed laboratory work while maintaining dental equipment to uphold safety and quality standards
- Maintaining x-ray machine, preparing patients for dental procedures, educating patients about oral hygiene, arranging medicine before and after dental treatment, and setting up materials for dental procedure
- Assisting all medical staff in direct care activities and in-house outpatient surgeries (i.e. Medical, Podiatry, Psychiatry, and Gynecology
- Documenting and maintaining associated records for patients
- Greeting patients, scheduling and confirming appointments, answering phone calls, rescheduling appointments, check insurances and other duties as requested
- Managed distribution of medical supplies and organized purchase order requests, supporting efficient unit operations
- Utilized and maintained medical equipment.
- Maintained all unit patient records
- Trained staff on qualitative fit testing procedures
Education
Diploma - Dental Care – Phlebotomy and Electrocardiography
Universal Medical Training Center
01-2007
Skills
- Administrative operations
- Medical data management
- Workflow and time management
- Vendor Management
Timeline
Office Manager
KS FAMILY HEALTH
01.2013 - Current
Dental Manager
Healthcare Choices
01.2000 - Current
Diploma - Dental Care – Phlebotomy and Electrocardiography
Universal Medical Training Center